Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Recenzii Budget Direct Insurance

Afișarea tuturor 13,397 recenziilor

Client de încredere

Verificată de Feefo

9 years ago

Friendly Staff & Fast processing

The lady customer services staff is friendly and helpful from quotation to signing up for the motor policy. Like the application process, it is fast and paperless.

Client de încredere

Verificată de Feefo

9 years ago

Your executive is courteous,helpful and informative.

Client de încredere

Verificată de Feefo

9 years ago

Motor-cycle insurance

Quite easy and simple. Price quoted is cheaper than other insurance.

Trusted Customer

Verificată de Feefo

9 years ago

Ce a spus Trusted Customer despre Budget Direct Insurance:

helpful, patience, professional customer and sales service

helpful, patience, professional

Client de încredere

Verificată de Feefo

9 years ago

Easy to use and cheaper than other options.

Client de încredere

Verificată de Feefo

9 years ago

Very bad

Very slow response and incompetent staff and manager. Should really improve before it goes down the drain.

Geoffrey

Budget Direct Insurance

9 years ago

Thank you for your feedback. While we understand that you are frustrated with the outcome, after several conversations we're disappointed that you have chosen to leave this rating and comments about our team.

Throughout our website and purchase process, we provide customers with the necessary information they need to help them get the right coverage for their insurance needs.

After the purchase of your various policies online, we verified with you that our policy coverage does not suit your needs. This was why we cancelled your policies and recommended you seek alternative insurance that better suits your needs.

Importantly, our advice was with your best interests in mind as we want to ensure all Singaporean drivers have the appropriate level of cover for their situation.

We are proud of our Customer Care team, who are highly trained and respectful. Reviewing our interactions, we see our responses and interactions with you were always prompt, courteous and efficient.

If you'd like to discuss further, please feel free to reach out to us at 6221 2111 or help@budgetdirect.com.sg

Yours sincerely,

Geoffrey

Budget Direct Insurance.

Trusted Customer

Verificată de Feefo

9 years ago

Ce a spus Trusted Customer despre Budget Direct Insurance:

Hassle free insurance

Friendly customer service officer.

Client de încredere

Verificată de Feefo

9 years ago

Navigating thru the website is not user friendly

Geoffrey

Budget Direct Insurance

9 years ago

Dear customer,

Thank you for your feedback. If it's ok, could you please indicate if it is ok for us to call you and learn more about your experience. Understanding where our site didn't meet your expectations will help improve this for future customers.

We appreciate that you chose to place your insurance with Budget Direct Insurance. We look forward to being of service to you for many years to come.

Best,

Geoffrey

Budget Direct Insurance.

Trusted Customer

Verificată de Feefo

9 years ago

Ce a spus Trusted Customer despre Budget Direct Insurance:

The website was easy to use however stability of the website could be enhanced. No confirmation was sent after my 1st transaction which resulted me purchasing the same policy and was double charged. ...

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Geoffrey

Budget Direct Insurance

9 years ago

Dear customer

I'm sorry for the delay in replying to you.

We certainly will review our website in respect of your comments about website stability. Thank you for bringing this to our attention. This is certainly not the type of experience we want our new customers to have when they join Budget Direct Insurance.

Thank you for becoming our customer. I will have someone call you to discuss the additional charges as requested.

Best,

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Client de încredere

Verificată de Feefo

9 years ago

So far the liaison is with the hotline service agent, very helpful and polite.

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