Very poor. No idea of Stock levels. Poor communication
Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Very sorry you feel like that Ms Wilkes but it surprises me as to the issue with the service level as your order was dispatched to you within 48 hours? Please would you mind clarifying the issue with stock levels as we would advise you if we couldnt supply a product.
Kay Prendergast
Head of Customer Services
The service was good, but if you have the wrong size, it gets expensive with all the postage and packing. There is also VAT charged on the postage and packing.
Sorry to hear about the fault with the trousers but just give us a call in the future and we can give you a freepost address to return these to as we will then replace them for you.Obviously if we dont know about a problem we cant deal with it.
Kay Prendergast
Head of Customer Services
Client de încredere
15 years ago
very happy should of sent back but was happy to sew them up great feed back willing to help
the products are first class. Very pleased with the quality, washes well, wears well, very comfortable.
My only complaint was delivery, pd extra for this but it took over a week to arrive.
Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Thank you for your recent comments Mr Hesketh but when you ordered the trousers it does state on the website that they are delivered within 5 working days as we have to order them from our other warehouse. The delivery is from the time it leaves our premises. Hope this clarifies for you for future use.
Kay Prendergast
Head of Customer Services
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