Extremely poor would not shop with them in future. Very bad returns experience no need for the run around stalling refund out for weeks lucky I paid by PayPal and the closed the case in my favour...
Vizualizați mai multe
Rachel McGuigan
Bradshaws Direct
2 years ago
Unfortunately this customer was not happy when we advised him it would take up to 14 days to process his refund after he returned a product he believed was faulty. We advised our refunds are usually much quicker than this, but due to the time it would take to confirm the fault with his product we advised it could take up to 14 days. We processed a full refund 8 days after receiving the product back. We closed the customers case on PayPal when we processed his refund. We always ensure we are processing returns and refunds as quickly as possible, but we do quote up to 14 days when asked for a timeframe to allow for busy periods but it is very rare it would ever take that long.
Evaluări de produse
Rachel McGuigan
Bradshaws Direct
2 years ago
Oase had not confirmed a fault with the product to this customer, they had asked him to carry out some standard troubleshooting checks which he refused to do and returned the unit to us. We have the facilities to test the majority of products in house, but not this one, so it would need to be returned to Oase to be tested. We advised that it would take up to 14 days for this to be done and the customers refund to be processed if the product was faulty. We processed a refund for the customer 8 days after receiving the product back, PayPal didn't authorise the refund or process this, we closed the case when we refunded the customer within the 14 days as promised. We always try and process returns and refunds as quickly as possible, but will always quote up to 14 days when asked for a timeframe to allow for busy periods but it very rarely takes that long.
Data achiziției: 24/04/2024
0
Partajați
TH
Trevor Haynes
Verificată de Feefo
Reading
2 years ago
Ce a spus Trevor Haynes despre Bradshaws Direct:
Prompt delivery, well packaged.
Evaluări de produse
Data achiziției: 23/04/2024
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
Very good. Ordering was easy and delivery on time
Evaluări de produse
Data achiziției: 18/04/2024
0
Partajați
PC
Paul Cunliffe
Verificată de Feefo
Warrington
2 years ago
Ce a spus Paul Cunliffe despre Bradshaws Direct:
Didn’t work
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Evaluări de produse
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Data achiziției: 23/04/2024
0
Partajați
Client de încredere
Verificată de Feefo
2 years ago
good
Evaluări de produse
Data achiziției: 18/04/2024
0
Partajați
JR
JOHN REDMOND
Verificată de Feefo
Bearsden
2 years ago
Ce a spus JOHN REDMOND despre Bradshaws Direct:
Great
Evaluări de produse
Data achiziției: 20/04/2024
0
Partajați
KB
Keith Batchelor
Verificată de Feefo
Leeds
2 years ago
Ce a spus Keith Batchelor despre Bradshaws Direct:
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
