Always excellent customer service with quicker than stated response times. I've been a 'budget' subscriber for many years and have never had an issue with receiving games. Highly recommended and I...
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Trusted Customer
Edinburgh
10 years ago
Ce a spus Trusted Customer despre Boomerang:
The best service I've ever come across
Turnaround time is lightning fast, well priced and I literally recommend it to everyone. The downsides are that the older games are never in stock and the website can be awful at times
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Trusted Customer
Manchester
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Just ok, not great !!
I have down graded my account now as I always have to wait long periods of time for new games sometimes I don't get them atall so what's the point in paying the higher price for the package to get...
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Andrew
Boomerang
10 years ago
Hello David
Thanks for your feedback,
We offer the wait time indicators as a guide for all of our customers to help them in making their own choice as to which games to rent and the esitmated time of wait for the games.
For anytime customers are left waiting we award payback points which can be used to rent addiontal games, discount from purchases or saved up and put towards free rental months.
We review the wait times daily and this aids us in bringing down wait times.
New release games are available on the Unlimited and Priority package. The Priority package puts you a head in the queue for new release titles.
Thanks Boomerang
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Trusted Customer
Wakefield
10 years ago
Ce a spus Trusted Customer despre Boomerang:
5 Star
Excellent service
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Trusted Customer
Selby
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Amazing Rental service
Excellent service, one of the Last that provide such service, quick and on the spot customer service can't complain would recommend
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Trusted Customer
Leeds
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Poor dispatch times - Even when subscribed to the highest priority package
I was initially happy with my subscription to Boomerang games, having been a subscriber for almost 2 years now.
I currently use the top, Priority 2 package. Recently I've experienced a shortfall in...
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Andrew
Boomerang
10 years ago
Hello Daniel
Thanks for your feedback,
I'm sorry that you've had to raise some concerns about our service.
All of our game titles are stocked to demand and this can mean that titles on certain formats do not have as many copies in current circulation.
As we do not set time limits on how long customers can rent a game or have late fees, this can sometimes add to the wait time of a title with few copies in circulation. We offer the wait time indicators to customers as a guide to how long the wait will be but these timescales are subject to change. The wait time indicators can help customers decide in how to priorities their list and get the most from our service.
For anytime customers are left waiting for a game to despatch they receive payback points. These points can be used to rent additional games, discount from purchases and saved up for free rental months.
I'm sorry that your concerns weren't addressed at first point of contact and I've sent you an email to get this situation rectified for you.
Thanks Boomerang
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Trusted Customer
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Great website. Very easy usability and friendly service
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Trusted Customer
Telford
10 years ago
Ce a spus Trusted Customer despre Boomerang:
just amazing
great 1 day return services.
amazing customer services, i honestly cannot fault this company, never had a bad day with them
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Trusted Customer
Worcester
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Fast and brilliant value
I regularly get games within a day or 2 of release, fast delivery, and for when I have no games I want I build up points which I can use to buy the few games I do want to buy. Cannot fault service at...
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Trusted Customer
London
10 years ago
Ce a spus Trusted Customer despre Boomerang:
Boom! Great, Simple, Fast.
Its great, it works, its simple and fast. I dont have any problems with Boomerang. Without paying £50-60 on a brand new game, I rent it and finish it in a few days and send it back. I know there has...
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Thanks for your feedback,
We offer the wait time indicators as a guide for all of our customers to help them in making their own choice as to which games to rent and the esitmated time of wait for the games.
For anytime customers are left waiting we award payback points which can be used to rent addiontal games, discount from purchases or saved up and put towards free rental months.
We review the wait times daily and this aids us in bringing down wait times.
New release games are available on the Unlimited and Priority package. The Priority package puts you a head in the queue for new release titles.
Thanks
Boomerang