As mentioned in earlier review, service is second to none.
Xmas Direct
XmasDirect
7 months ago
Hi,
Thank you for leaving another review, we are delighted to hear how happy you have been with the high level of service provided.
If there is anything else I can help with please let me know.
Kind regards,
Laura
Evaluări de produse
Data achiziției: 29/10/2025
0
Partajați
Client de încredere
Verificată de Feefo
7 months ago
Prompt delivery
Xmas Direct
XmasDirect
7 months ago
Hi,
Thanks for your review we are delighted to hear your deliver arrived on time to meet your needs.
If there is anything else i can help with please get in touch.
Kind regards,
Laura
Hi,
Thank you for leaving a review. We are delighted our products meet your needs so well.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Customer service is spot-on, very helpful and efficient. Postage is good too, with deliveries so far arriving a day ahead of forecast.
Xmas Direct
XmasDirect
7 months ago
Hi,
Thank you for leaving such a lovely review. We are delighted you have enjoyed your experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Hi,
Thanks for leaving us a review. We are very happy our products have met your needs and made it to you so quickly.
If there is anything else i can do please get in touch.
Kind regards,
Laura
Hi,
Thank you for leaving us a review. We are delighted to hear your experience from start to finish was very smooth.
If there is anything else we can do please get in touch.
Kind regards,
Laura
Hi, thanks for leaving a review we are so happy to be able to meet your needs when using our lights.
If there is anything else we can help with please feel free to reach out. Kind regards,
Laura
Not helpful at all , do everything possible to make you stop returning products. Aaking me to cover return cost which is against customer rights
Xmas Direct
XmasDirect
8 months ago
Thanks so much for your feedback about the garland and I’m sorry you were unhappy with our product. As explained via email when you got in touch, all our garlands arrive flat packed for shipping and you need to spend some time fluffing out the tips to create the look we’re showing online. This is our best selling garland and of course we understand it may not be to everyone’s taste which is why we give you the option of returning for a refund which we did.
We, along with many businesses ask you to return the unsuitable product at your own cost and we offered numerous options for you to try to return it as cost effectively as possible. I’m sorry you didn’t like the colour and quality of the garland, please be assured we take photos ourselves of all our products but the colour you see online can vary dependent on the screen quality you’re viewing the website on. Kind regards,
Laura
Hi,
Thank you for leaving a review. We are very pleased your delighted with our products and the speed of delivery. If there is anything else we can help with please let me know. Kind regards,
Laura
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