Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.
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ratings over the past year
Utility Point is no longer an active Feefo customer
Displaying all 302 reviews
TC
Trusted Customer
7 years ago
What Trusted Customer said about Utility Point:
By the time you read this they may have already gone bust!
Almost two years ago I signed up with UP, then in December 2020 it all went wrong. They had been charging too much on my monthly DD but I didn't worry as it was a simple way to put aside a bit of...
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3
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DA
David
London
5 years ago
What David said about Utility Point:
Happy overall
I was transferring to a new tariff. The process was easy and painless so happy overall.
12
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Trusted Customer
5 years ago
Switch was easy
Switch was easy but I have to enter manual readings each month which is pain. I previously had a smart meter but Utility Point dont offer this service
12
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NI
Nigel
Poole
5 years ago
What Nigel said about Utility Point:
Change over went well.
8
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Trusted Customer
5 years ago
Service to me - good. Service to friend - unacceptable
My renewal was easy. The renewal rate was attractive.
However, I have asked them to make an offer of the "refer a Friend". The friend has yet to har from them after 2 weeks. That is not good.
4
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JO
Joyce
Lockerbie
5 years ago
What Joyce said about Utility Point:
Hang in there
In the process of leaving when I had an e-mail from you with a new lower monthly debit and the benefits of remaining
4
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NI
Nick
5 years ago
What Nick said about Utility Point:
couldn't be more satisfied.
Very straightforward, smooth takeover. Absolutely no hassle.
1
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Trusted Customer
5 years ago
Poor communication.
Poor Communication
India
Utility Point
5 years ago
Hi there, we're sorry to hear this. Could you elaborate further on where you feel there has been poor communication so we can assist further. Thank you, Utility Point.
Trusted Customer
5 years ago
OK. Since I moved our energy provider to yourselves I have heard nothing about how the move went, although as far as I can tell every thing appears to be working correctly. I gave you readings when you asked for them although EON told me that they were still waiting for readings so that they can close my account with them. I am also unclear what is happening with my account with yourselves.
I hope you will help me to clarify my position.
Regards
Roger Spratt
India
Utility Point
5 years ago
Hi there, thank you for your response.
Between the 8/06/2020 - 29/06/2020 we sent 6 emails. These included your Welcome Pack which attached was your tariff agreement and advised of where we were at with the switching process. A final email is sent on the day the supply goes live with us, we would recommend checking your junk/spam folder of your inbox to check these emails have not gone into there.
Once a supplier received the opening readings, these are sent to the industry for validation to ensure the readings fall in line. This process can take up to 32 days, your previous supplier received these within 9 days.
We hope this resolve your concerns however, please do let us know if you have any further concerns.
Thank you, Utility Point.
7
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Trusted Customer
5 years ago
Excellent renewal contract price
I renewed my service as Utility Point offered the best price when I did a comparison.
2
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RO
Rosemary
5 years ago
What Rosemary said about Utility Point:
Still waiting for overcharge D/D to be refunded dispute calling twice about it
India
Utility Point
5 years ago
Hi Rosemary, we apologise for any inconvenience caused. You should receive your refund by the end of today, if you do not please contact us on 03455 577878 thank you, Utility Point.
Utility Point community is about much more than just saving you money on your energy. We deliver on our promises to provide excellent customer service, clear and accurate billing and a real dedication to helping our customers save energy. It’s about putting you in control of your energy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Utility Point community is about much more than just saving you money on your energy. We deliver on our promises to provide excellent customer service, clear and accurate billing and a real dedication to helping our customers save energy. It’s about putting you in control of your energy.