How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Utility Point Reviews

https://www.utilitypoint.co.uk/

Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.

Service

ratings over the past year

Displaying all 302 reviews

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

By the time you read this they may have already gone bust!

Almost two years ago I signed up with UP, then in December 2020 it all went wrong. They had been charging too much on my monthly DD but I didn't worry as it was a simple way to put aside a bit of...

David

London

5 years ago

What David said about Utility Point:

Happy overall

I was transferring to a new tariff. The process was easy and painless so happy overall.

Trusted Customer

5 years ago

Switch was easy

Switch was easy but I have to enter manual readings each month which is pain. I previously had a smart meter but Utility Point dont offer this service

Nigel

Poole

5 years ago

What Nigel said about Utility Point:

Change over went well.

Trusted Customer

5 years ago

Service to me - good. Service to friend - unacceptable

My renewal was easy. The renewal rate was attractive. However, I have asked them to make an offer of the "refer a Friend". The friend has yet to har from them after 2 weeks. That is not good.

Joyce

Lockerbie

5 years ago

What Joyce said about Utility Point:

Hang in there

In the process of leaving when I had an e-mail from you with a new lower monthly debit and the benefits of remaining

Nick

5 years ago

What Nick said about Utility Point:

couldn't be more satisfied.

Very straightforward, smooth takeover. Absolutely no hassle.

Trusted Customer

5 years ago

Poor communication.

Poor Communication

India

Utility Point

5 years ago

Hi there, we're sorry to hear this. Could you elaborate further on where you feel there has been poor communication so we can assist further. Thank you, Utility Point.

Trusted Customer

5 years ago

OK. Since I moved our energy provider to yourselves I have heard nothing about how the move went, although as far as I can tell every thing appears to be working correctly. I gave you readings when you asked for them although EON told me that they were still waiting for readings so that they can close my account with them. I am also unclear what is happening with my account with yourselves. I hope you will help me to clarify my position. Regards Roger Spratt

India

Utility Point

5 years ago

Hi there, thank you for your response. Between the 8/06/2020 - 29/06/2020 we sent 6 emails. These included your Welcome Pack which attached was your tariff agreement and advised of where we were at with the switching process. A final email is sent on the day the supply goes live with us, we would recommend checking your junk/spam folder of your inbox to check these emails have not gone into there. Once a supplier received the opening readings, these are sent to the industry for validation to ensure the readings fall in line. This process can take up to 32 days, your previous supplier received these within 9 days. We hope this resolve your concerns however, please do let us know if you have any further concerns. Thank you, Utility Point.

Trusted Customer

5 years ago

Excellent renewal contract price

I renewed my service as Utility Point offered the best price when I did a comparison.

Rosemary

5 years ago

What Rosemary said about Utility Point:

Still waiting for overcharge D/D to be refunded dispute calling twice about it

India

Utility Point

5 years ago

Hi Rosemary, we apologise for any inconvenience caused. You should receive your refund by the end of today, if you do not please contact us on 03455 577878 thank you, Utility Point.

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo