Junior Truck Driving Experience – Weekday

Regarding the Damage Waiver offered on the day by the supplier at the venue, this is offered to all customers so as to give peace of mind that, in the unlikely event of the vehicle(s) sustaining any damage on the day, you would not be liable for its costs of repairs, but you are not under obligation to take this. We will pass on your feedback to the supplier at the venue to investigate with them for their comments, and will update our reply further in due course. Kind regards, The Trackdays Team.

They do recognise that this can impact a customer's perception of the experience, particularly where multiple driving activities have been booked. They have also said that they will review your feedback regarding this and also your dissatisfactionwith vehicle conditions and the waiver and demo fees withtheir event management team to identify any opportunities to improve customer communication, queue management and the overall guest experience at future events. Many thanks again for your feedback. Kind regards, The Trackdays Team.

We're pleased to hear you enjoyed the selection of cars you got to drive as well. Many thanks again and we look forward to you hopefully booking on for another session soon!

We're pleased to hear you had good instructors on each of your drives as well. The Ariel Atom is one of the fastest cars in terms of performance in our supercar fleet, but we're glad to hear you good assistance in helping to drive this and get the most out of it. Thanks again for your feedback and we hope you will book in for another session soon!

Many thanks again for your feedback and we look forward to booking you in for another session soon!

We will therefore be investigating this matter further with the supplier at the venue - we will endeavour to update with our full reply once investigations are completed. Kind regards, The Trackdays Team.

In situations where safety may be compromised, instructors may need to react quickly and speak more directly to regain control of the situation. While this can sometimes come across as abrupt or stressed, it is typically a response to ensure immediate safety, and although this is not an excuse for the lack of manners you experienced, it was likely the reason for the instructor’s tone in that moment. Our supplier has also advised us that they expect their instructors to remain professional and supportive at all times, particularly as many of their customers are driving these types of vehicles for the first time. Your feedback will be shared with their operations team for internal review. Thank you again for your feedback - we hope that this has satisfactorily addressed the issues encountered for you. Kind regards, The Trackdays Team.

We're glad to hear you enjoyed both the cars and the instructors - we hope to see you again soon!

Regarding the condition of the vehicles you drove, it is worth noting that the vehicles are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to more natural wear and tear and need for maintenance or repairs than would normally be the case. The suppliers at the venue will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. Furthermore, our suppliers will wash their vehicles every morning and every evening. That said, with the number of customers getting in and out of each vehicle (especially if the weather isn’t the best as it was when you attended) the vehicles will inevitably get dirty, and with how busy they are on event days, it is not possible to clean them between each driver and still have the day run smoothly due to schedules needing to be met in time. That said, we will speak to the supplier at the venue regarding the fact you only drove in one of your cars on this experience and will update with their comments in due course. Kind regards, The Trackdays Team.

Regarding the condition of certain vehicles you drove on the day, it is worth noting that they are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to more natural wear and tear and need for maintenance or repairs than would normally be the case. The suppliers at the venue will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. We will pass this feedback onto the supplier at the venue for their comments, and will update with their response in due course. Kind regards, The Trackdays Team.

Furthermore, they have advised us that they are now conducting their own internal investigations on the cars you experienced mechanical or maintenance issues with, and these will be promptly addressed and actioned. Instructors will also be reminded to provide clear explanations on car operation while balancing safety with enjoyment, as they aim for customers to fully experience the performance of each vehicle. They also recognise that media and photography packages can be a significant part of the experience for some customers, but that your feedback will help ensure the options offered are clearly explained and provide good value. Thank you again for taking time to leave your feedback. As you can see, both the supplier at the venue and ourselves at Trackdays remain committed to improving the experience for all our customers and addressing any operational issues raised. Kind regards, The Trackdays Team.

As a courtesy, we will check in with the supplier at the venue as well to ensure that they reach out to you regarding this. Thank you again for your feedback. Kind regards, The Trackdays Team.

Thank you again for your feedback. Kind regards, The Trackdays Team.

We are pleased to hear you had helpful staff at the venue, and that you got to ride in your dream supercar and that it created some nice memories for you to have. We wish you a happy birthday and we hope you will book to get on track again soon!