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The Longest Stay LTD Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-longest-stay-ltd | Feefo

Trusted Customer

4 years ago

Very helpful, easy communication and quick response

Product reviews

Date of purchase: 14/12/2020

0

BH

Briony Hubbard

5 years ago

What Briony Hubbard said about The Longest Stay LTD:

Responded quickly to my queries. Very pleased with our purchase

Product reviews

Date of purchase: 03/01/2021

0

Trusted Customer

5 years ago

Absurd item - a rosewood pamper tray for £2,600. Could any thing be more ridiculous? Of course, I am in love with it. Never use it. Just look at it.

Product reviews

Date of purchase: 14/01/2021

0

RW

Rhys Williams

Sydney Australia

5 years ago

What Rhys Williams said about The Longest Stay LTD:

Milestone Birthday Gift from Across the Seas

With my son in London turning 30, and us, his family, in Sydney Australia we were looking to get him a great milestone gift. We needed a lot of help particularly given today's challenges. We found...

Product reviews

Date of purchase: 07/04/2020

0

AH

Alison Hughes

Gateshead

6 years ago

What Alison Hughes said about The Longest Stay LTD:

Brilliant customer service from sherry

Quick response to enquiry and 10% off 1st order if you sign up to the newsletter ! Fantastic, look forward to receiving my rug. Thankyou

Sherry

The Longest Stay LTD

6 years ago

Thank you for the review Alison. Much appreciated.

Date of purchase: 21/03/2020

0

Trusted Customer

6 years ago

Outstanding service- Munna corset dinning chairs! Happy customer!!!

Purchased Munna Corset chairs. The longest stay provided amazing customer service from start to finish. It took me ages to decide on fabric however, they were very patient. They answered all my...

Sherry

The Longest Stay LTD

6 years ago

Thank you for your review! We are delighted you are happy with our service.

Date of purchase: 20/12/2019

0

Trusted Customer

6 years ago

Fantastic delivery and customer service by The Longest Stay! thank you!

Excellent customer service and delivery, thank you! I needed super fast delivery and your team was amazing! Made everything smooth and very pleasant. Definitely recommended!

Product reviews

Date of purchase: 10/01/2020

0

Trusted Customer

6 years ago

Exceeded Expectations

What a pleasant experience! I ordered one of the cushions by Bivain and it not only arrived in time for the holidays it was delivered earlier than expected. It sits beautifully on the Gubi Stay Sofa...

Product reviews

Date of purchase: 14/01/2020

0

Trusted Customer

6 years ago

Woeful, flippant, important gifts do not arrive before supplier on holiday

Truly woeful and flippant. Ordered item on 9th December and then at 4:30pm on 20th December email from team saying: "This is just a quick email to let you know, there is a back log of orders at the...

Sherry

The Longest Stay LTD

6 years ago

Unfortunately we were notified that the item was discontinued shortly before the item was due to be delivered. To compensate for this error we offered to buy an alternative gift at our expense that we knew could arrive on time for Xmas plus refund the client. We are a service provider and sometimes suppliers can let us down. But when this happens which is rarely we do whatever it takes to make the situation better. I can assure you we work during holidays and worked through to solve this issue the entire time. The title in this review is not true at all. As the CEO of the company I personally oversaw this. The supplier's MD was on leave so it took slightly longer as we got to the bottom of the issue but we did in a matter of hours. I do not know many retailers that offer free gifts when an item is late or not available. We go through great lengths to help our clients and value their business tremendously and do whatever it takes to try and rectify any issues. This is a service we pride ourselves on.

Trusted Customer

6 years ago

Timeline of events: 9th Dec item ordered as in stock on website 20th Dec 4:30pm - email stating backlog so delayed 23rd Dec discussion in which you chased up and found was discontinued. Agree on other items and that I didn’t get what I ordered before Christmas and do feel the 20th December email issue was overlooked

Sherry

The Longest Stay LTD

6 years ago

Again just to reinstate we did apologies and offered to send a free gift of the same value that would arrive in time for Xmas. We were misinformed about the item from our supplier but did our best to find a solution.

Product reviews

Date of purchase: 09/12/2019

0

TC

Trusted Customer

Norway

6 years ago

What Trusted Customer said about The Longest Stay LTD:

Fantastic service

Sherri and her sales team were super helpful when I wanted to purchase a wallpaper that wasn’t available in Norway. They answered all my questions, gave me the best service, delivered the wallpaper...

Product reviews

Date of purchase: 10/06/2019

0

The Longest Stay LTD Reviews

Normann Copenhagen Swell Sofa 3 Seater (in grey)More reviews of this product (1)View product websiteBeautiful sofa, very stylish. Just a little firm but comfortable

Progetti Cucurukuku Cuckoo ClockMore reviews of this product (1)View product websiteGreat quality quirky clock

Iwoodesign Exclusive Creation Pamper Tray - Bolivian Santos RosewoodMore reviews of this product (1)View product websiteBeautiful, but bonkers at the price.

Gurasu Birds of Paradise Whiskey Glasses (set of 6)More reviews of this product (1)View product websiteThe gift was unique, classy and timeless just the thing for a milestone birthday

Asiatic Ascot Rug in Red - LargeMore reviews of this product (1)View product websiteThis rug is fantastic and even better than I expected!

Bivain Nozomi Kyoto CushionMore reviews of this product (1)View product websiteI absolutely love the cushion, the print is to gorgeous and unusual. We are a big fan of Danish design and love the Gubi sofa we bought.

Culinary Concepts Diamond Lantern -Extra SmallMore reviews of this product (1)View product websiteNot arrived yet, so can't comment.

Mineheart White Bookshelf WallpaperMore reviews of this product (2)View product websiteSuper nice on the wall, but the wallpaper expands a little bit when wet (in contact with the glue). Just be cautious of this, and the result will be good. The quality of the product itself is very...Read more

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