The online booking was difficult with the new platform setup which i am not a fan of. Not all of the hotels at my destination were searchable in the dropdown filter menu.
Lonnie Jones
Suiteness
6 days ago
Thank you for choosing Suiteness and taking the time to share your feedback! We appreciate your insights regarding our updated platform and hotel search filters. Your comments are valuable as we continue refining the experience and making it easier for guests to find their ideal accommodations.
We look forward to welcoming you back and helping you plan your next getaway!
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Trusted Customer
Feefo Verified
1 month ago
Excellent Service from Suiteness Concierge
Lonnie and Jeanna in the Suiteness Concierge group were very knowledgeable, helpful and patient. They searched and provided comprehensive information and recommendations for different hotels that...
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Trusted Customer
Feefo Verified
5 months ago
Good but not Great
I have not talked with a Suiteness Concierge as of yet. But this platform does simply the process of finding suite rooms in hotels. It would be nice to have the added ability to see more family...
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Trusted Customer
Feefo Verified
6 months ago
Lonnie Jones
Suiteness
6 months ago
Thank you for your 5 star review! Your experience is very important to us, and we are so glad to hear you had a great trip. We look forward to helping with a future stay!
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Trusted Customer
Feefo Verified
7 months ago
Great!
Great!
Lonnie Jones
Suiteness
6 months ago
Thank you for your 5 star review! Your experience is very important to us, and we are so glad to hear you had a great trip. We look forward to helping with a future stay!
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SC
Scott Cargill
Feefo Verified
USA
7 months ago
Lonnie Jones
Suiteness
7 months ago
Thank you for your 5 star review! Your experience is very important to us, and we are so glad to hear you had a great trip. We look forward to helping with a future stay!
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ZC
Zane Cook
Feefo Verified
USA
7 months ago
What Zane Cook said about Suiteness:
Terrible service
I paid in full for my reservation. When I checked out of my hotel they charged me again because suiteness failed to deliver payment to hotel. I have reached out to suiteness multiple times and no...
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Lonnie Jones
Suiteness
7 months ago
We are so sorry to hear of any troubles with your trip! We strive to provide the best guest experience possible, and we would love an opportunity to try and rectify any problems for you.
If you can please reach out to us via message on the messenger, we would be happy to discuss and work to provide a solution with you. Thank you so much for your feedback, as this helps us improve our service and help provide solutions to guests!
ZC
Zane Cook
7 months ago
You can reach out to me as I have tried to contact suiteness multiple times and no response
Lonnie Jones
Suiteness
7 months ago
We have sent you an email. Thank you.
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JH
Jenn Hafen
Feefo Verified
USA
8 months ago
0
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Trusted Customer
Feefo Verified
8 months ago
Lonnie Jones
Suiteness
8 months ago
Thank you for your 5 star review! Your experience is very important to us, and we are so glad to hear you had a great trip. We look forward to helping with a future stay!
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Trusted Customer
Feefo Verified
9 months ago
EASY
EASY,QUICK,DONE
Lonnie Jones
Suiteness
9 months ago
Thank you for your 5 star review! Your experience is very important to us, and we are so glad to hear you had a great trip. We look forward to helping with a future stay!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
