As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a...
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CX
Real Insurance
5 years ago
Hi there,Thank you for taking the time to share your feedback with us. We are always looking for ways to enhance the services that we provide to customers and I have passed your feedback on for coaching/training purposes.
Can you please confirm if you would be open to one of our team members reaching out to you to discuss your feedback further?
Kind regards,Alisa
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
