How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Real Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/real-insurance | Feefo

Trusted Customer

1 day ago

Date of purchase: 17/07/2025

The experience was great and my follow up call was they rang when they said and took the time to make sure I had no other questions great Customer Service .

Product reviews

0

Trusted Customer

5 days ago

Date of purchase: 03/07/2025

It's great to work with you people and putting my trust in you

It's good

CX

Real Insurance

5 days ago

Hi there, It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs. Thank you for taking the time out of your day to let us know about your experience, we really appreciate it. Kind regards, Alisa

Product reviews

0

AH

Antony Kan Hatt

Subiaco

8 days ago

Date of purchase: 10/07/2025

What Antony Kan Hatt said about Real Insurance:

Great company to be insured with.

All I can say is excellent. I have used Real insurance years ago for my car & found their attention to my claim was second to none.

CX

Real Insurance

5 days ago

Hi Antony, We are pleased to hear of your great experience with us and that we have been able to assist you in times of need. Thank you for taking the time out of your day to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

0

Trusted Customer

22 days ago

Date of purchase: 19/06/2025

Best service for all Australians

The service was great.

CX

Real Insurance

22 days ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Product reviews

0

LD

Lee Delany

Southport

24 days ago

Date of purchase: 12/06/2025

What Lee Delany said about Real Insurance:

JUST NEED TO ASK IF THE POLICY NEEDS TO BE SENT BY SNAILMAIL TOO! FANTASTIC

The service was great, the fellow on the phone was very easy to talk to and banter with.

CX

Real Insurance

24 days ago

Hi Lee, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Product reviews

0

Trusted Customer

24 days ago

Date of purchase: 20/06/2025

Great products and excellent service

Joel was oustanding

CX

Real Insurance

24 days ago

Hi there, We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

0

PS

Philip Slater

Sunset strip

1 month ago

Date of purchase: 17/06/2025

What Philip Slater said about Real Insurance:

Great customer service

CX

Real Insurance

1 month ago

Hi Philip, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Product reviews

0

KR

Kathryn Robinson

Yass

1 month ago

Date of purchase: 17/06/2025

What Kathryn Robinson said about Real Insurance:

A very easy and great experience

A very easy and straight forward process and absolutely no pushy sales techniques.

CX

Real Insurance

1 month ago

Hi Kathryn, It is always a pleasure to hear of the service that our customers receive when speaking with our team members and that arranging your cover was met with ease. Thank you for taking the time out of your day to let us know about your experience, we really appreciate it. Kind regards, Alisa

Product reviews

0

Trusted Customer

1 month ago

Date of purchase: 11/06/2025

Great service and excellent customer service who were very friendly

Very professional

CX

Real Insurance

1 month ago

Hi there, It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs. Thank you for taking the time out of your day to let us know about your experience, we really appreciate it. Kind regards, Alisa

Product reviews

0

MM

Mildred Manugas

Epping, nsw

1 month ago

Date of purchase: 11/06/2025

What Mildred Manugas said about Real Insurance:

Excellent

CX

Real Insurance

1 month ago

Hi Mildred, It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us. Kind regards, Alisa

Product reviews

0

Real Insurance Reviews

Real Funeral CoverMore reviews of this product (104)View product websiteExcellent Customer Service the Consultant listened to my questions and was very helpful .I have been with Real Insurance for about 20 years and have always found the staff so Kind and they take the...Read all

Real Full Life CoverMore reviews of this product (27)View product websiteReliable and secure

Real Home InsuranceMore reviews of this product (84)View product websiteExcellent service & easy proposal to fill in, outstanding.

Real Full Life CoverMore reviews of this product (27)View product websiteThe customer service was very excellent I will recommend real to friends and family when needed.

Real Limited Life CoverMore reviews of this product (9)View product websiteNeed to send the policy via snail mail too, as not everyone can get to a printer in the home- it needs a password for access and Officeworks can not print. Otherwise great!

Real Full Life CoverMore reviews of this product (27)View product websiteJoel was outstanding and understood my needs

Real Income Protection InsuranceMore reviews of this product (24)View product websiteGreat customer service

Real Funeral CoverMore reviews of this product (104)View product websiteThe operator who helped me couldn't have given me any more information or knowledge of the product I was enquiring about.

Real Funeral CoverMore reviews of this product (104)View product websiteGreat business with very friendly and helpful staff

Real Full Life CoverMore reviews of this product (27)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?