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Physio Supplies Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 377 reviews

Trusted Customer

2 years ago

Excellent prices and quality products, well made and fit for purpose

Excellent service and quality

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, Thank you for your feedback. We're glad that you're happy with our service :) Kind regards, Physio Supplies

jodi Patman

2 years ago

What jodi Patman said about Physio Supplies Ltd:

Not delivery

I never received my package. I have messaged them multiple times and no one will reply to me.

Callum Downes

Physio Supplies Ltd

2 years ago

Good afternoon, My sincerest apologies for the delay and any inconvenience caused. We have investigated into your order and have found that your package has been returned to us following a failed delivery attempt. Could you please email us at customerservices@physiosupplies.co.uk to confirm your correct address and postcode. Once we receive this information, we will re-despatch your package to you as soon as possible. My sincerest apologies again for any inconvenience caused. Kindest regards, Physio Supplies

jodi Patman

2 years ago

I have emailed you multiple times already, and also submitted forms from your website, I have provided this information and no one is replying to me in over 2 weeks.

Callum Downes

Physio Supplies Ltd

2 years ago

Good afternoon, My sincerest apologies again for any inconvenience caused. As we have mentioned in our email, we have processed your refund, which should arrive back in your bank account within the next 4-5 working days. Kindest regards, Physio Supplies

Trusted Customer

2 years ago

as above

there delivery charge was a rip off

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies for any inconvenience caused. We will make sure to feedback your displeasure into the business and we will deal as an internal matter moving forward. Kindest regards, Physio Supplies

Trusted Customer

2 years ago

Will try to never use you again

Your delivery costs were exorbetent and the fact your prices do not include VAT is misleading. £44 for a pair of insoles which are initially advertised as £25/30 shows how poor your process is that...

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies for any inconvenience caused. Thank you for providing your feedback, we really appreciate it. We will make sure to review this as an internal matter. Kindest regards, Physio Supplies

Simon Laws

2 years ago

What Simon Laws said about Physio Supplies Ltd:

I ordered 3 x 12 items ( & paid for them) & received only 3 items. It turned out that there were only 12 in stock. I am still waiting for a refund several days later & would have expected further...

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies for the delay and any inconvenience caused. I have investigated into your order and have found that your refund was initially processed on 25/07/23. If you have still not received your refund, can you please contact us at customerservices@physiosupplies.co.uk and we will chase this up. Kindest regards, Physio Supplies

Trusted Customer

2 years ago

Not great!

A lot of stock is not available. After paying for my order as I ordered online, I then received an invoice from Pam Health for the same order. This has happened several times in the past with...

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies for the journey that you have had with us and any inconvenience this may have caused. Thank you for feeding this back, we have made sure to feed this back into the business to ensure it does not happen again in future. If you have any future questions or queries, please contact us at customerservices@physiosupplies.co.uk. Kindest regards, Physio Supplies

Anthony Barnes

2 years ago

What Anthony Barnes said about Physio Supplies Ltd:

Poor Couch Roll and poor service too

Poor quality Couch Roll (Mucky Grey not White, rough to touch, with holes and doesn't tear in the correct places) which was sold as a quality item. I have emailed the customer service team on...

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies to hear that you are unhappy with your purchase and for any inconvenience caused. We have spoken to your colleague yesterday regarding the order and are arranging the return of the two unopened boxes of couch roll. We have fedback your dis-satisfaction regarding the quality of the couch roll into the business. We will deal with this as an internal matter to provide a better service moving forward. My sincerest apologies again for any inconvenience caused. Kindest regards, Physio Supplies

Trusted Customer

2 years ago

disappointed

incorrect number of cases of couch roll delivered and despite phone calls and promises to resolve nothing happened as yet. very disappointed

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, My sincerest apologies for the journey that you have had. As we mentioned on the call yesterday unfortunately, following an investigation with FedEx, the missing box of couch roll was declared lost. Therefore, we have placed an order for a replacement box to be sent to you to cover the missing box. Please contact us at customerservices@physiosupplies.co.uk if you would like your tracking reference number to track your delivery online. My sincerest apologies again for any inconvenience caused. Kindest regards, Physio Supplies

Trusted Customer

2 years ago

Good, efficient service

Products arrived promptly and in perfect condition. Couldn't ask for more than that

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, Thank you for your feedback. We're glad that you're happy with our service :) Kind regards, Physio Supplies

Trusted Customer

2 years ago

As described.

Quick and easy. Unlike Amazon did not try to con me into taking other services, like Prime.

Callum Downes

Physio Supplies Ltd

2 years ago

Good morning, Thank you for your feedback. We're glad that you're happy with our service :) Kind regards, Physio Supplies

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