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Neptune Reviews

AB

Alan Bramhall

Neptune Verified

Alderney Edge

5 years ago

What Alan Bramhall said about Neptune:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

Product reviews

Date of purchase: 03/02/2021

0

HW

Helen Winter

Neptune Verified

5 years ago

What Helen Winter said about Neptune:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

Product reviews

Date of purchase: 27/02/2021

0

JO

Judy Owen

Neptune Verified

5 years ago

What Judy Owen said about Neptune:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

Product reviews

Date of purchase: 09/03/2021

0

Trusted Customer

Neptune Verified

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

Product reviews

Date of purchase: 16/03/2021

1

JQ

J Quixley

Neptune Verified

5 years ago

What J Quixley said about Neptune:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

Product reviews

Date of purchase: 05/03/2021

0

ES

Emma Sadler

Neptune Verified

5 years ago

What Emma Sadler said about Neptune:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

Product reviews

Date of purchase: 12/03/2021

0

Trusted Customer

Neptune Verified

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

Product reviews

Date of purchase: 22/02/2021

0

Trusted Customer

Neptune Verified

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

Product reviews

Date of purchase: 23/02/2021

0

AH

Anthony Hammersley

Neptune Verified

5 years ago

What Anthony Hammersley said about Neptune:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

Date of purchase: 12/03/2021

0

Trusted Customer

Neptune Verified

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

Date of purchase: 06/03/2021

0

Neptune Reviews

Suffolk 6-10 Seater Extending Dining TableMore reviews of this product (7,122)View product websiteCan’t say as it has to go back.

White Glove ServiceMore reviews of this product (7,122)View product websiteBroken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6More reviews of this product (7,122)View product websiteVery pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - SmokeMore reviews of this product (7,122)View product websiteJust can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, NaturalMore reviews of this product (7,122)View product websiteI can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)More reviews of this product (7,122)View product websiteGreat quality, very authentic faux Olive branches. Sets my window off beautifully.

Classic 3.0m Parasol FrameMore reviews of this product (7,122)View product websiteMy original pole ¶sol was much better quality 15 years ago!. Solid wood like a yacht mast &very heavy. This is much lighter &metal but I'm sure it will be just as good. Fits my original table nicely.

3m Canopy, NaturalMore reviews of this product (7,122)View product websiteWell made, fits our existing canopy base perfectly

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