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Limitless Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 239 reviews

Mary Higgins

3 years ago

What Mary Higgins said about Limitless Travel:

Fun & professional holiday

I had a very fun holiday which was managed by the tour team very well. Everything I encountered was very professional. I also met a great group of people. I am going to Scotland in May - can't wait.

Date of purchase: 02/01/2023

Trusted Customer

3 years ago

A little disappointed at end of the holiday.

Hotel outstanding. Very good service regarding meals. Carers good. Some mix ups concerning itinery (visit to Museum cancelled) on last day, seem to be left to own devices by Tour Manager.

Date of purchase: 05/12/2022

Laura Probert

Kent

3 years ago

What Laura Probert said about Limitless Travel:

They always have time to chat and get to know their customers.

Date of purchase: 13/10/2022

Trusted Customer

3 years ago

I have asked for paperwork to show my parents! Also my mum had a stroke

Make it easier to contact a helpline. I paid a large deposit and I've not had a receipt for it.

Limitless Travel

3 years ago

Thank you for your feedback, we value the fact that you took the time to leave the review and we use them to continuously improve our service to our customers. From reading your comments and the conversation we had on the phone I am sorry that you didn’t receive your paperwork for the holiday you have booked with us. As explained on our call, all our booking correspondence is automated including the receipts from payments. From viewing your account, I can see these were sent to you however as we discussed I did spot a problem with your email address. This has now been updated for you, and we will get the paper copies popped in the post for you next week as we agreed. As we also discussed I am so sorry to hear about your mum, I hope the solution that we came up with for you is going to help. As explained, we will be able to assist with any extra support that you will need for her whilst travelling, whether this is extra equipment or an additional care package. With all our holidays, before guests travel you will receive a care call from one of our Qualified care team. As you are not all due to travel until later in the year, I appreciate that you are unsure how she is going to be. Therefore, our Care calls happen close to the time of travel so that our guests can update us on how their health is and we can confirm we have everything in place to enable our travellers to have a safe, enjoyable holiday experience. Lastly, I would like to apologise for the fact you found it hard to contact us to discuss all the points you raised in your feedback. Unfortunately, I believe a series of unfortunate events lead to this. Before Christmas when you were trying to get in touch, we sadly had a lot of staff out of the office unwell, and then it was the festive period, so we had a couple of days when we were closed. As expressed, I have passed your comments over to Management so that we can work to limit the amount of staff out of the office during national holidays. If we can be of any assistance in the future please do not hesitate to get in contact with us. Best wishes, Claire

Date of purchase: 04/10/2022

Marie Batey

3 years ago

What Marie Batey said about Limitless Travel:

Angus.there is only one thing anyone can say.thank you to you and your team

I would definitely recommend limitless travel for the disabled.having qualified carers anď pushers to make there holiday special.and single people being looked àfter with the same care

Date of purchase: 14/11/2022

Lea Kinder

3 years ago

What Lea Kinder said about Limitless Travel:

Excellent from start to finish

Date of purchase: 08/10/2022

Alan Wilson

3 years ago

What Alan Wilson said about Limitless Travel:

Not very good I find a holiday. They say book my flight and pay for it which I did. They cancelled the next day and no money back. To cancel my flight I have to phone I cant speak because of a...

Date of purchase: 19/11/2022

DEBORAH RALPH

Hailsham

3 years ago

What DEBORAH RALPH said about Limitless Travel:

Opens up a whole new world.

Excellent communication. Very knowlegable. Wide range of holidays offered. Opens up a whole new world for the disabled traveller. Easy booking process

Date of purchase: 12/11/2022

Rosalind Simmonds

3 years ago

What Rosalind Simmonds said about Limitless Travel:

Communication is excellent on the phone and emails. They were very helpful and kind in talking to me about their business and my needs.

Date of purchase: 14/10/2022

Patricia Lyons

Ireland

3 years ago

What Patricia Lyons said about Limitless Travel:

Lovely to deal with.

Looks good, hope the care will be fine. Disappointed that ye don't organise the flights from Ireland for me. Lovely to deal with

Date of purchase: 15/11/2022

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