Thank you for your review. We apologise for the confusion and delays you experienced during the booking process and subsequent flight change; this falls short of the standards we aim to uphold. We are pleased, however, that you found the tour overall very good, enjoyed the optional experiences, and appreciated the efficiency and warmth of your Travel Director.
We regret that one Local Specialist's pace and language skills did not meet expectations and that the hotel's quality was not on par with your previous Trafalgar experiences. Your feedback is invaluable, and we have addressed these matters with our Quality Control and Product Departments to ensure improvements. We hope to welcome you on a future Insight Vacations tour under much better circumstances.