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Horse Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,388 reviews

Trusted Customer

Feefo Verified

1 year ago

Great service

It was easy to apply

Joe

Horse Insurance

1 year ago

Good afternoon, Thank you for taking the time to leave a review, we are pleased you have joined us. Kind regards, Joe The Insurance Emporium

MRS M ATTFIELD

Feefo Verified

2 years ago

What MRS M ATTFIELD said about Horse Insurance:

Would definitely recommend rhem

Very straight forward to get quote and good value for money

Kirsty

Horse Insurance

2 years ago

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Kirsty Horse-insurance.co.uk

Trusted Customer

Feefo Verified

2 years ago

We ( ourselves and our animals) are just commodities it seems

It seems to me from my own experience that insurance is a means for veterinary service to use us and our beloved animals as commodities. If they really cared they would find ways to include rather...

Simon

Horse Insurance

2 years ago

Good morning, We are sorry you are disappointed with the recent service. To clarify, the type of policy you hold is a time limited policy which allow for vets fees for up to 365 days from when the horse first shows clinical signs of a condition. When this time period expires, we are unable to provide cover for those conditions. Following a recent assessment of the the medical history provided by your vets, it was necessary to make you aware of any exclusions of conditions we are unable to provide cover for. In this case, it was confirmed there was a foot imbalance problem, in addition to a coffin joint effusion. Once we are made aware of a condition, we consider it an increased risk and endorse the policy with the relevant exclusion. This can include placing an exclusion where the condition can be bilateral. Kind regards, Simon, The Insurance Emporium

Trusted Customer

Feefo Verified

2 years ago

Great service Thankyou so much

Amazing Thankyou so much.

Simon

Horse Insurance

2 years ago

Good afternoon, Thank you for the review, we are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

MRS PAULA PORTER

Feefo Verified

Shropshire

2 years ago

What MRS PAULA PORTER said about Horse Insurance:

Great value and paid out without question

Horse insurance has gone ridiculously expensive so many people I know don't have it and get into problems when their horses need to claim for things like vet fees. I have two horses insured with...

Simon

Horse Insurance

2 years ago

Good morning, Thank you for taking the time to leave a review, we are pleased to be of assistance with your claim. Kind regards, Simon, Horse-Insurance.co.uk

MRS C HARTLEY

Feefo Verified

2 years ago

What MRS C HARTLEY said about Horse Insurance:

Would highly recommend

The online quote was easy to complete, the prices are competitive and reasonable.

Joe

Horse Insurance

2 years ago

Good morning, Thank you for taking the time to leave a review, we are pleased we could be of assistance. Kind regards, Joe The Insurance Emporium

MISS ELLIE WILLIAMS

Feefo Verified

2 years ago

What MISS ELLIE WILLIAMS said about Horse Insurance:

Was easy and simple to compare

Kirsty

Horse Insurance

2 years ago

Good afternoon, Thank you for your review, we are pleased you have joined us. Kind regards, Kirsty Horse-insurance.co.uk

MRS MICHEL DAVIES

Feefo Verified

2 years ago

What MRS MICHEL DAVIES said about Horse Insurance:

Wasted my time. Also spell my name right.

Wasted my time and now have no cover. Why have a box that says does your horse have shivers but then go through with process of requesting vet certificate? Then send an email saying we can’t insure...

Kirsty

Horse Insurance

2 years ago

Good morning, We are sorry to hear your comments. When we receive any declared medical condition as part of the application process, we have to make the appropriate enquiries with any medical evidence or vetting certificates available to determine the level of risk . Ultimately there are occasions where we are unable to offer under any terms. We are sorry we were unable to continue with your application on this occasion, Kind regards, Kirsty Horse-insurance.co.uk

MRS MICHEL DAVIES

2 years ago

Well this is strange given that the certificate refers to very mild shivers.

Trusted Customer

Feefo Verified

2 years ago

Reasonable price

Friendly & helpfull

Joe

Horse Insurance

2 years ago

Good afternoon, Thank you for leaving a review, we are pleased you are happy with our service. Kind regards, Joe The Insurance Emporium

Trusted Customer

Feefo Verified

2 years ago

*Actually E&L*

Easy to take out a policy online with a simple questionnaire. Very competitive price. Only concern is that I've since realised Horse Insurance is actually E&L Insurance who don't have the best of...

Kirsty

Horse Insurance

2 years ago

Good morning, Thank you taking out a new policy with us, and leaving a review. We offer other products from brands under the Equine and Livestock company, such as The Insurance Emporium and Horse-Insurance.co.uk, We believe our current customer feedback shows we have taken steps to improve our services, are we are constantly striving to ensure our claims are dealt with promptly and smoothly. Kind regards, Kirsty Horse-insurance.co.uk

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