goeasy - Parent Account Reviews

Thank you for bringing this to our attention. We take all remarks seriously, including concerns like yours. We genuinely want to understand what transpired. Our Resolutions Team will be in touch shortly to discuss this further with you.

Thank you for reaching out to us with your concerns! Our goal is to provide everyday Canadians with the funds they need while always ensuring to act as a responsible lender. The factors involved in determining how much a customer is approved for range from the customer's current credit situation to the customer's time at the employer and on. We consider all relevant information to help make the best decision - as a current customer, you will be eligible for increased loan opportunities as you build a repayment history with easyfinancial services by making your on-time contractual payments. Make sure to check in with your branch after a couple of months of consistent payments to see what offers may be available. If there are any other further questions or concerns please reach out to our customer service line at 1-888-502-3279, Thank you

Hi Doron, Thank you for taking the time to provide your feedback regarding your recent experience applying for a loan. We sincerely appreciate your loyalty as a long-time customer of easyfinancial, and we apologize for the poor customer service you have encountered in this instance. We understand your frustration and disappointment with the delay in cancelling the insurance. It is never our intention to cause any inconvenience to our customers, and we deeply regret the difficulties you have faced in resolving this matter. We are truly sorry for the lack of timely communication and the multiple instances where our representatives failed to follow up with you. We are committed to resolving this matter promptly and wanted to thank you for speaking to a resolutions team member and allowing us to have this opportunity to address your feedback. We would like to clarify that the optional loan insurance can be cancelled at any time, and it is not necessary to cancel within 30 days, and the service has benefits that can cover self-employed persons. Please refer to the certificate of insurance, or give us a call, we're happy to continue to support you and answer any further questions you may have. 1-888-502-3279. Once again, we apologize for the inconvenience and frustration you have experienced. We genuinely appreciate your feedback, as it helps us improve our services and ensure a better experience for all our customers.