Dimplex PLXE | PLX100E 1.0kW Panel Heater Advanced EcoDesign Compliant

Thank you for your great feedback! We're glad to hear the Dimplex heater was straightforward to install and that you're finding it easier to set up and use compared to other options. It's always good to know when a product delivers both on performance and ease of use.

We're very sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we strive to provide, and we sincerely regret the issues you've faced with your order. It appears that there was a failure on the part of our courier, which resulted in the delivery not being completed as expected. Unfortunately, this led to your order being returned to us and subsequently misplaced by the carrier. We take full responsibility for this and are keen to put things right for you. We have attempted to reach you by phone to discuss a resolution but have been unsuccessful. An email was sent earlier today requesting that you contact us or provide a suitable time for us to call. Please know that we are committed to resolving this for you as quickly as possible. If you could kindly get in touch at your earliest convenience, either by phone - 0203 994 5470 or by replying to our email with a time that suits you, we will do everything we can to make this right. Once again, we sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this.