Dear valued customer,
We apologize for the case taken longer time than you have expected. With reference to our latest e-mail to you on 23 Feb 2016, we have already opened a case to UPS and is pending for their investigation. We are sorry that the investigation process is time consuming and they might not able to update us so quickly. We have communicated with UPS already and asking them the result and will keep you informed once received reply.
Meanwhile, please kindly advise if you have also contact UPS as they suggested. Hope to hear from you soon.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!