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Broadway Travel Reviews

https://www.broadwaytravel.com/
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ratings over the past year

Broadway Travel is no longer an active Feefo customer
Displaying all 13,743 reviews
Trusted Customer
4 years ago
Date of purchase: 02/02/2020
Easy to use
Brilliant customer service
0
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Trusted Customer
5 years ago
Date of purchase: 09/03/2020
Avoid Them - No refund and no response to emails / not answering calls
Booking was a good experience. The holiday unfortunately got cancelled due to covid as the holiday provider went bankrupt. My initial enquiry had a standard response asking not to contact them....

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3
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MB
Mrs Bracegirdle
4 years ago
Date of purchase: 03/10/2019
What Mrs Bracegirdle said about Broadway Travel:
Atrocious customer service and waiting over 4 months for a refund!
We were promised a refund for our holiday which was cancelled due to Covid-19 on 12 March. Legally we were entitled to a refund in 14 days. It is now over 4 months and we have still not received a...

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7
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Trusted Customer
4 years ago
Date of purchase: 21/02/2020
Booked through this company 3 times and had no problems . Staff are very helpful . Sadly our last holiday was cancelled due to the pandemic . But Broadway travel phoned us and explained we...

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0
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Trusted Customer
5 years ago
Date of purchase: 22/12/2019
Awful Customer Service - useless company when anything goes wrong
Broadway have cancelled my holiday and are refusing to give me a cash refund within 14 days as they are required to according to the package travel regulations. They have closed their customer...

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2
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Trusted Customer
5 years ago
Date of purchase: 23/01/2020
Could be clearer with their customers
They’re not clear about the charges they take for online instalments.
0
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MC
Mrs Katja Coe
5 years ago
Date of purchase: 01/03/2020
What Mrs Katja Coe said about Broadway Travel:
Lucy was very helpful
Always get a good service and the holidays are really great
0
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Trusted Customer
5 years ago
Date of purchase: 26/02/2020
Cheaper online..... COVID 19 canx you get credit voucher!
I didn't use an agent as it was cheaper to do online and the agent couldn't match it!! So I did a good job. Very concerned now about covid 19 as my parents were offered a credit voucher for there...

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1
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Trusted Customer
5 years ago
Date of purchase: 26/02/2020
Very good service
Yes l would
0
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MH
Mr Peter Hilton
Hull
5 years ago
Date of purchase: 21/02/2020
What Mr Peter Hilton said about Broadway Travel:
Kept me informed about what was going on.
0
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About Broadway Travel
Founded over 70 years ago, Broadway Travel has a heritage that has defined its journey. We’ve been providing the best value deals for holidays and city breaks since 1948, and we’re confident enough to say that we know our stuff. Our decades of experience and independence allow us to be 100% unbiased when choosing our specially selected travel industry partners, and it’s these trusted relationships that place us at the forefront of the latest deals, discounts, and new hotels along with brand new destinations. In turn, our customers are always one step ahead, securing them the best travel deals available.
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0191 600 0548
Unit 1, Finway, Luton, Bedfordshire, LU11WE, United Kingdom
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About Broadway Travel
Founded over 70 years ago, Broadway Travel has a heritage that has defined its journey. We’ve been providing the best value deals for holidays and city breaks since 1948, and we’re confident enough to say that we know our stuff. Our decades of experience and independence allow us to be 100% unbiased when choosing our specially selected travel industry partners, and it’s these trusted relationships that place us at the forefront of the latest deals, discounts, and new hotels along with brand new destinations. In turn, our customers are always one step ahead, securing them the best travel deals available.