Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Heater Shop Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/heater-shop | Feefo

A apresentar todos os 6,005 comentários

Christine Moppett-Proud

3 months ago

O que Christine Moppett-Proud disse sobre Heater Shop:

Excellent service

Data de compra: 27/11/2023

Sophie

Heater Shop

3 months ago

Fantastic to hear, thank you very much for the really great review.

Cliente fiável

3 months ago

Suportes multimédia carregados

Overall poor experience with the Electrorad Vanguard VA1500 radiator

Ver todos os (4) suportes multimédia

Overall poor experience with the Electrorad Vanguard VA1500 radiator

I purchased the Electrorad Vanguard VA1500 Electric Radiator for the Heater Shop. This review covers my experience from purchase to set up and my score of 3-stars takes my whole experience into consid...

Ler todos

Data de compra: 04/12/2023

Sophie

Heater Shop

3 months ago

Thank you for taking the time to leave a thorough review on the product you purchased.
Our parcels are sent out with a required signature on delivery and should not be left outside of the property - We will contact the couriers to inform them of the delivery issue. We're sorry that you experienced technical complications with the programming of the heater. Unfortunately, we do not have an in-house technician and we would direct all technical queries to the manufacturers to ensure you are getting the correct information.

We hope the heater is now working correctly for you. Please do not hesitate to contact us in the future for any further feedback.

Avaliações de produtos

Cliente fiável

3 months ago

Service acceptable

Service is acceptable. Most requests were taken care of.

Data de compra: 09/02/2022

Sophie

Heater Shop

3 months ago

Thank you for taking the time to leave us a review.
We're sorry to hear there were issues with your new radiator that you purchased from us. We will contact the manufacturers to discuss the problems you have raised. Please accept our apologies for the inconvenience.

Avaliações de produtos

Sean Elliott

3 months ago

O que Sean Elliott disse sobre Heater Shop:

Great range

A great range of products at competitive prices. The website makes it easy to find what you need

Data de compra: 10/11/2023

Sophie

Heater Shop

3 months ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.

Avaliações de produtos

David W

Royal Wootton Bassett

3 months ago

O que David W disse sobre Heater Shop:

Elnur G-Control Hub gives greater control of Elnur storage heaters

I purchased the G-Control Gateway Hub to control 5 Elnur storage heaters.
I live in a rural area with interruptions to power supply; on average once per month. When the mains power is interrupted, 2 ...

Ler todos

Data de compra: 21/09/2023

Sophie

Heater Shop

3 months ago

Thank you for taking the time to leave us a review. We are glad this has been resolved for you. It is great to hear you are happy with your new product.

Avaliações de produtos

Ian Abraham

4 months ago

O que Ian Abraham disse sobre Heater Shop:

Recommended

Above average service, friendly and knowledgeable.

Data de compra: 04/12/2023

Sophie

Heater Shop

4 months ago

We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.

Avaliações de produtos

Cliente fiável

4 months ago

Great service

Very simple to order and the heaters arrived very quickly and well packaged

Data de compra: 25/11/2023

Sophie

Heater Shop

4 months ago

Fantastic to hear, thank you very much for the really great review.

Avaliações de produtos

KENNETH ALWAY

4 months ago

O que KENNETH ALWAY disse sobre Heater Shop:

Arrived on time, but the package was damaged

The heater is good

Data de compra: 25/11/2023

Sophie

Heater Shop

4 months ago

Thank you for taking the time to leave us a review - We're sorry to hear the packaging was damaged when you received this. If there are any issues or damage to the product, please contact our Customer services team who will be happy to assist.

Avaliações de produtos

Cliente fiável

4 months ago

Delivery was atrocious

Change their delivery service.
Also on returning damaged items the refund should be immediately.
On the plus side very polite on the telephone

Data de compra: 04/12/2023

Sophie

Heater Shop

4 months ago

We're sorry to hear your item was received damaged. All of our products are checked prior to leaving our Warehouse. I can only imagine any damage occurred in transit. Please accept our apologies for the inconvenience.
I can see this refund has been processed for you.

Avaliações de produtos

NIGEL BRUCE SPECK

Oldham

4 months ago

O que NIGEL BRUCE SPECK disse sobre Heater Shop:

Very pleased

Ordering item to delivery was less than 24 hours. Product was easy to install and works well.

Data de compra: 30/11/2023

Sophie

Heater Shop

4 months ago

Fantastic to hear, thank you very much for the really great review.

Avaliações de produtos

Não recebeu um convite para avaliar?

Acerca de Heater Shop

Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.

Ler todos

01473 276686

Edison House, Edison Close, Ransomes Europark, Ipswich, Suffolk, IP3 9GU, United Kingdom

Serviço de apoio ao cliente

Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

Saiba mais sobre a Feefo

Heater Shop Comentários

Electrorad Vanguard VA1500 Electric RadiatorThe radiator itself I have reviewed and provided my feedback. I give it two stars as the instructions did not math the operation of the heater itself ...Outros comentários a este produto (1)Ver Web site do Produto

Harmoni Lugo+ HS0880 - Wifi Electric RadiatorI don't know how these items made it past quality control....1. They don’t have intelligence, as the app doesn’t know when they are on / off and ar...Outros comentários a este produto (1)Ver Web site do Produto

Creda CAR100 Aluminium Electric Radiator - 1000WGreat price. To replace an old bedroom heater in a rental property, no complaints, tenant seems happy.Outros comentários a este produto (8)Ver Web site do Produto

Elnur G-Control Gateway Hub for App ConnectionAs above. After identifying an issue with mains resilience in the first unit, the replacement G-Control Hub now gives greater control of Elnur storag...Outros comentários a este produto (6)Ver Web site do Produto

Elnur Ecombi SSH208 Smart Storage HeaterI have bought these heaters for other rooms in the house, very goodOutros comentários a este produto (1)Ver Web site do Produto

Elnur G-Control Gateway Hub for App ConnectionAs other reviews have said this should not be needed, heaters should be able to be app controlled themselves without additional equipment...Outros comentários a este produto (2)Ver Web site do Produto

Haverland RC6TT - Electric Radiator, 750WExcellent value and do the job requiredOutros comentários a este produto (56)Ver Web site do Produto

Haverland RC12.8TT - Electric Radiator, 1800WThey are relatively small and unobtrusive compared with many others. They are simple to programme and heat up very quickly.Outros comentários a este produto (15)Ver Web site do Produto

Rointe Kyros Short KRI1500RADC3 1500W Conservatory Electric Radiator 1330mm 15 ElementsThe heater is good , and satisfied , the instructions are difficultOutros comentários a este produto (12)Ver Web site do Produto

Rointe Kyros Short KRI1100RADC3 1100W Conservatory Electric Radiator 1010mm 11 ElementsArrived a week late. Then arrived damaged.Outros comentários a este produto (1)Ver Web site do Produto

Elnur Ecombi SSH158 Smart Storage HeaterGood product. Installed Dimplex and Creda in the past and this was an easier installationOutros comentários a este produto (5)Ver Web site do Produto

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?