I'm sorry the initial samples did not arrive. We think they may have become lost in the post. I believe that this has now been resolved and new samples received. As soon as we found out that the item was not received, new samples were sent right away.
If you feel that our service has indeed improved, we would very much appreciate receiving our feedback.
CU
Customer
7 years ago
Thanks Darren. I received the samples the next day and also a phone call personally apologising. This was no fault of Wood Floor Warehouse but i wanted to highlight the issue with them Star rating is now 5.
The issue was the delivery since you pay while choosing a date and they deliver at 2 differents date, 1 day before and 1 day after but not the day they should. Except for that excellent material and...
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Darren
Wood Floor Warehouse
7 years ago
Im sorry to hear that your delivery did not turn up on the arranged day.
We did book the couriers to deliver on the day you had requested, but unfortunately they did not perform well this time, despite being a high-quality courier.
I hope that this did not cause too much inconvenience.
Data de compra: 11/02/2019
0
Partilhar
CU
Customer
7 years ago
O que Customer disse sobre Wood Floor Warehouse:
Helpful, prompt service and after-sales advice by phone and email.
Data de compra: 02/01/2019
0
Partilhar
Cliente fiável
7 years ago
ok
Darren
Wood Floor Warehouse
7 years ago
Hi
I'm sorry to hear that our service wasn't great this time. Is there anything that we can assist with to improve on this?
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
