Delivered on date requested. Driver unloaded on pallet. Floor now fitted. Good quality for price compared to local suppliers looked at. Looks great! Really pleased!
I ordered six packets of flooring, when it arrived two packets were damaged ,I contacted them straight away and followed their instructions ( to take photos and email them) . They responded by...
When I spoke to a in store assistant they were very helpful but I was very disappointed that 3 out of the 4 samples were out of stock but they still sent them out without informing me of there...
I had a chat with a representative and he promised to check the chemical emissions (formaldehyde VCOs, etc) of the flooring with the factory and come back to me. Over 2 weeks later I have not...
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Darren
Wood Floor Warehouse
6 years ago
I'm sorry that this was not followed up. Our technical director who looks after this data unexpectedly had to isolate for 2 weeks after returning from a holiday due to new travel corridor quarantine measures. This delayed our response and I am sorry you were not kept up to date on this. I have personally checked with him, and currently, this flooring is Floor Score rated and passes Air quality standards SCS-EC10.3-2014 . TVOC levels are in compliance with CDPH/EHLB standards. You can read more about the testing on - https://www.scsglobalservices.com/ . I hope that you find this helpful. Our tech director will be returning to the office on the 7th September and will be able to address any questions you may have then.
Brilliant product, on time delivery and great help from customer service on any queries I had
Avaliações de produtos
Data de compra: 11/08/2020
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Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Was kept informed that delivery was being delayed. Delighted with quality of laminate . It looks great unfortunately I can't send a photo at the moment but I'm really pleased with it on bedroom...
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