The staff at Wheelwrights in Elterwater, are friendly, informative and very helpful... Nothing is too much trouble...... I love the peacefulness of the village... As a hiker, hobbyist photographer, I...
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Jerry
Wheelwrights Cottages
7 years ago
Thank you so much for your review Michael, as always it's a pleasure to welcome you back to Elterwater, and view your photography. See you again next year!
When I rang Wheelwrights to book a cottage the person I spoke to was very friendly, helpful and knowledgeable about the area. Hopefully this level of service will continue during our stay in the near...
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Jerry
Wheelwrights Cottages
7 years ago
Thank you Helen for taking the time to review our service - lovely feedback thank you! We look forward to welcoming you soon.
Data de compra: 19/09/2019
0
Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Helpful and efficient- highly recommended!
Data de compra: 30/08/2019
0
Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
They interrupted serving me to serve another customer when I collected the key to the rental, no explanation or apology was given for this. When I reported a lack of hot water they responded quickly...
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Jerry
Wheelwrights Cottages
7 years ago
Thank you for your feedback on your recent visit.
Our staff member recalls you coming to collect keys as it took me a while to re-instate your booking, following your cancellation. Other guests may have been coming to collect their keys at this time, and she was on her own in the office, trying to help multiple people on a busy check-in.
We came out straight away when the issue with the water was reported, and again the following day, the answerphone message was answered straight after the meeting (which was only 30 minutes) and the issue was resolved that afternoon. As you can appreciate we can't foresee these problems and we feel we did our best to rectify these as quickly as possible for you.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
