I ordered 3 WW1 50p coins (they were advertised as open for multi buys). I received a message that my purchase was only 1 per household and that is what I received. I queried this and eventually...
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Bex
The Westminster Collection
6 years ago
HI there, thank you for taking the time to complete our survey.
I have noted that there has been some errors in relation to us attempting to rectify your quantity. I have rung and left a message, and I will try and contact you again on Wednesday as i would like to discuss and explain what has occurred here.
Kind regards,
Rebecca.
Avaliações de produtos
Data de compra: 10/05/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Coin came quickly and was exactly as described. My son was so happy with it.
Avaliações de produtos
Data de compra: 10/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Lincoln
6 years ago
O que Trusted Customer disse sobre The Westminster Collection:
After 10 working days of my order being dispatched I queried it and got a reply saying if I haven't received it after 10 working days I should get in touch. Absolutely ridiculous.
Bex
The Westminster Collection
6 years ago
Hi there, thank you for completing our survey, we appreciate you taking the time to provide your feedback.
We do expect deliveries to arrive within 3-5 working days, but it can sometimes exceed this time frame and we are required to allow 10 working days for completion prior to chasing the delivery company.
If your order has still not arrived with you, please email our Customer Service team at enquiries@westminstercollection.com and we will be happy to look into this further for you.
Again, thank you for providing your feedback and we apologise for the delay with delivery and any inconvenience this may have caused.
Kind regards,
Rebecca.
Cliente fiável
6 years ago
It got delivered on the 11th day. You totally did not get my point though. But no bother, I'll probably get another mindless automated reply.
Bex
The Westminster Collection
6 years ago
Hi there, I am sorry you feel I have not understood your feedback. We are required to allow a suitable time for deliveries to be completed by third parties. Most state to allow 28 working days for completion, but we feel that 10 days is more than a suitable time for us to allow before we investigate.
I can assure you that no responses to our survey feedback is automated, and apologise if my original response sounded robotic.
Kind regards,
Rebecca.
Avaliações de produtos
Data de compra: 13/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The Westminster Collection:
Great service they always keep you updated on your purchase.
Avaliações de produtos
Data de compra: 14/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The Westminster Collection:
Ordered it ....it came job dinr
Avaliações de produtos
Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am sorry to hear your purchase is not quite what you were expecting. We do provide all specifications relating to our items, as we understand that images do not always provide all the details required.
Should you wish to take advantage of our 30 days returns policy, all details of how to return can be located via www.westminstercollection/help.
Kind regards,
Rebecca.
Data de compra: 16/05/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Excellent service.
Avaliações de produtos
Data de compra: 10/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Kidderminster
6 years ago
O que Trusted Customer disse sobre The Westminster Collection:
Presentation is perfect for the gift of coins. The purchasing of the coins was easy on the website. They arrived in good secure and protective packaging. Despatch and delivery was very quick and...
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
