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Watco (UK) Ltd Comentários

http://www.watco.co.uk
Classificado
Excelente

The UK's leading supplier of industrial floor paints, repair materials and anti slip products.

Serviço
4.6
/5
Produto
4.6
/5

5

4

3

2

1

50

10

1

4

0

65

classificações no último ano

A apresentar todos os 1,186 comentários
Cliente fiável
7 years ago
Data de compra: 05/10/2017
Great, but PLEASE stop sending sales brochures. 14a Chepstow Road W25BD AND James Hill House BA100JL
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Scott
Watco (UK) Ltd
7 years ago
Hi,

Thank you for your positive feedback. I have asked our marketing team to remove you from the mailing list.

Be sure to let us know if there’s anything more we can do or if you need any help or advice on your next project.

Thanks

Scott

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Trusted Customer
7 years ago
Data de compra: 11/10/2017
O que Trusted Customer disse sobre Watco (UK) Ltd:
helpful, accountable, professional
I received a call the morning after I placed the order to check what I was going to used the product for and once we realised it was not the correct product they then went on to providing me with the...

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Scott
Watco (UK) Ltd
7 years ago
Hi,

The team here at Watco are pleased to hear such good feedback. Thank you for taking the time to share it with us.

We do pride ourselves on our technical teams knowledge and customer service.

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Cliente fiável
7 years ago
Data de compra: 11/10/2017
Lacklustre service
1) despatch the goods promptly 2) have the courtesy to reply to an email enquiry about delivery.
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Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be dispatched promptly, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen. This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to.

We do hope that you were pleased with the products when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team
0
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TC
Trusted Customer
7 years ago
Data de compra: 10/10/2017
O que Trusted Customer disse sobre Watco (UK) Ltd:
We purchased the non-slip tape to use on a ramp. This does an excellent job, purchased a second roll.
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Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Susan,

Thank you for your feedback. We are delighted that you are enjoying your non-slip tape. Please let us know if we can be of further assistance for this or any other project. 

Kindest regards,
The Watco Team
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Cliente fiável
7 years ago
Data de compra: 09/10/2017
Next day delivery included in price of products
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0
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Cliente fiável
7 years ago
Data de compra: 25/09/2017
Both of my recent orders have included items which were out of stock and in the case of the grey road paint this was the case for several weeks. At the time of placing the order I requested next day...

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Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be available for next day delivery, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen.

This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to. A request has been raised to credit you for the delivery charge, and a full refund will be credited to your payment card.

On a more positive note, our new computerised stock process goes live on 1st November which will enable us to respond immediately to any stock issue going forward.

We do hope that you were pleased with the product when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team
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Acerca de Watco (UK) Ltd
We’re the UK’s leading manufacturer and direct supplier of industrial strength paint, repair, and maintenance materials. A Watco product guarantees long-lasting, high-quality results, every time – just as you would expect from a company with 90 years of industry expertise behind it. Our priority is ensuring you get exactly what you need, so you can successfully complete your project. That’s why, on top of expert advice, we also offer free samples, instant quotes and free site visits. Rely on us to help you through every stage of your project.
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01483 418418
Watco UK, 195-205 High Street, Guildford, Surrey, GU1 3AW, United Kingdom
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Acerca de Watco (UK) Ltd
We’re the UK’s leading manufacturer and direct supplier of industrial strength paint, repair, and maintenance materials. A Watco product guarantees long-lasting, high-quality results, every time – just as you would expect from a company with 90 years of industry expertise behind it. Our priority is ensuring you get exactly what you need, so you can successfully complete your project. That’s why, on top of expert advice, we also offer free samples, instant quotes and free site visits. Rely on us to help you through every stage of your project.