Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

WarmeHaus Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Quick delivery

Avaliações de produtos

Data de compra: 07/02/2019

1

TC

Trusted Customer

Port Talbot

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Excellent service and good quality product

I ordered a radiator in the afternoon and received It the next day with free delivery what a marvellous turnaround. The radiator was very good quality at an excellent price, I cannot fault the goods...

Saiba mais

Avaliações de produtos

Data de compra: 05/02/2019

1

Cliente fiável

7 years ago

Could be more efficient

Had to wait over a week for delivery as it was sent to wrong depot. Never received a confirmation email. Someone needs to get their act together.

Richard

WarmeHaus

7 years ago

Good morning,

Thank you for taking the time in leaving feedback for us.

Firstly please accept my apologies for the delay in your order being delivered.

I can see that you placed your order on 29/01/2019 however due to unforseen delays this was delivered late on 04/02/2019.

This has been reported to ensure that this does not happen again.

Once again please accept my apologies and if you would like to speak to me regarding this please don't hesitate to call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Cliente fiável

7 years ago

Thank you for your acknowledgement.

Avaliações de produtos

Richard

WarmeHaus

7 years ago

Good morning,

Thank you for taking the time in leaving feedback for us.

Firstly please accept my apologies for the delay in your order being delivered.

I can see that you placed your order on 29/01/2019 however due to unforseen delays this was delivered late on 04/02/2019.

This has been reported to ensure that this does not happen again.

Once again please accept my apologies and if you would like to speak to me regarding this please don't hesitate to call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Data de compra: 29/01/2019

0

Cliente fiável

7 years ago

Hi Purchased a 1600x 600 elec rail Unfortunately arrived with damaged termostat Spoke to customer services and they organised a replacement next day Great service and will definitively recommend you...

Saiba mais

Data de compra: 04/01/2019

1

Cliente fiável

7 years ago

I didn't get confirmation email when I did my order,so need to call them twice

Richard

WarmeHaus

7 years ago

Good afternoon,

Thank you for taking the time in leaving feedback for us, I am sorry to hear this.

Please accept my apologies that you did not receive your email confirmation when placing your order causing you to have to phone us to confirm we had received your order, this is very strange as this should be sent to you automatically, this has been reported to ensure that it does not happen again.

If you would like to speak to me further regarding this please call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Data de compra: 27/12/2018

0

TC

Trusted Customer

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Ordered online arrived speedily, very pleased with the item and service.

Avaliações de produtos

Data de compra: 27/12/2018

0

TC

Trusted Customer

Milton Keynes

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Great Product, great price

Data de compra: 20/12/2018

0

TC

Trusted Customer

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Good info

Recommended

Avaliações de produtos

Data de compra: 16/12/2018

0

TC

Trusted Customer

Streetly

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Could be better

I had a problem with a Fault code and rang the help-line who e-mailed a link to the fix, however this is very unclear and has no vocal help so could be a LOT better. That said the items themselves...

Saiba mais

Richard

WarmeHaus

7 years ago

Good afternoon,

Thank you for taking the time in leaving feedback for us, I am sorry to hear this.

Firstly please accept my apologies for the issue you had with a fault code on the radiator, I can see that my colleague forwarded over the information from the manufacturers on how to resolve this and after speaking to you I will also forward over some further instructions on how to resolve this issue.

If you would like to discuss this further please don't hesitate to contact me on 0333 305 8200.

Kind regards,

Richard.

Avaliações de produtos

Richard

WarmeHaus

7 years ago

Good afternoon, Thank you for taking the time in leaving feedback for us, I am sorry to hear this. Firstly please accept my apologies for the issue you had with a fault code on the radiator, I can see that my colleague forwarded over the information from the manufacturers on how to resolve this and after speaking to you I will also forward over some further instructions on how to resolve this issue. If you would like to discuss this further please don't hesitate to contact me on 0333 305 8200. Kind regards, Richard.

Data de compra: 10/12/2018

0

TC

Trusted Customer

7 years ago

O que Trusted Customer disse sobre WarmeHaus:

Excellent service

Superb quick service

Avaliações de produtos

Data de compra: 10/12/2018

0

WarmeHaus Comentários

Bergen 1800 x 500mm Straight Chrome Heated Towel RailOutros comentários a este produto (3)Ver Web site do ProdutoNice radiator, looks good now installed

Fjord 1800 x 450mm Curved Chrome Heated Towel RailOutros comentários a este produto (4)Ver Web site do ProdutoAll ready have.no more to say!!!

Bergen 700 x 450mm Straight Chrome Heated Towel RailOutros comentários a este produto (4)Ver Web site do ProdutoOrdered online, speedy delivery excellent service.

Aarhus 1000 x 550mm Sand Grey Reversible Heated Towel RailOutros comentários a este produto (1)Ver Web site do ProdutoGood conversation with staff

Bismo 577 x 778mm White Wall Mounted 1500W Oil Filled Electric RadiatorOutros comentários a este produto (1)Ver Web site do ProdutoGood quality and seemed to do what is required once fault code sorted.

Juva 800 x 500mm White Thermostatic Electric Flat Panel Heated Towel RailOutros comentários a este produto (1)Ver Web site do ProdutoGood product and fast service delivery

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?