Overbelast boekingskantoor op eerts mogelijke boekingsdag
Heb op maandag 21 mei s'ochtends vanaf openingstijd van het boekingskantoor met 5 telefoons getracht een boeking te plaatsen . Na 6 uur eindelijk contact met uw buro daarna nog 40 min in de wacht...
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Cliente fiável
Verificado pela Feefo
8 years ago
Friendly and helpful
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TC
Trusted Customer
Verificado pela Feefo
Venlo
8 years ago
O que Trusted Customer disse sobre Visit IOM:
Zeer tevreden over bekwaam en vriendelijk personeel.
We kijken uit naar een geweldige week op Isle of Man tijdens het TT event in 2019.
De boeking verliep prima.
Een verbeterpunt zou nog kunnen zijn dat het aantal te boeken personen en motoren verruimd...
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Trusted Customer
Verificado pela Feefo
8 years ago
O que Trusted Customer disse sobre Visit IOM:
Brilliant communications
Communications are excellent I was notified of a problem straight away and it was rectified immediately
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Trusted Customer
Verificado pela Feefo
8 years ago
O que Trusted Customer disse sobre Visit IOM:
TT 2019
Spent 6hrs trying to get through to book sailings for TT19 to be told the sailings I wanted were sold out. Rang the next day and booked different sailings and the whole booking only took 15mins
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Trusted Customer
Verificado pela Feefo
Carlisle
8 years ago
O que Trusted Customer disse sobre Visit IOM:
The service for my purpose is simply ' not fit for purpose'
Absolutely shamefull - it took 7 hours and 75 re-dials before the phone was answered
Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback.
On the release of the TT 2019 sailings, the island's telecommunications provider had an issue with their ISDN network which impacted incoming landline calls to the Isle of Man. We along with other Isle of Man businesses were unable to take incoming calls. Customers could call us, but we were unable to answer. This resulted in delays in calls being answered or customers being unable to get through on the phone.
Apologies for any inconvenience caused.
Regards
Darrel
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Trusted Customer
Verificado pela Feefo
Woburn
8 years ago
O que Trusted Customer disse sobre Visit IOM:
Wide choice but website needs work
Prices and travel options good.
Website is attractive but is difficult to navigate backwards and forwards to ensure appropriate accommodation/travel combinations especially ferry times. Vast range...
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