Terms seem good but they jump through hoops not to pay
I Have claimed for a simple eye infection meds and emergency visit
I have provided all the documents in a timely manner back in January. I still haven’t been paid and they keep asking for more and...
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Cliente fiável
Verificado pela Feefo
6 years ago
Great service. Had to claim for my dogs eye injury
Nigel Foley
Muddy Paws
6 years ago
Thanks for your kind review Jenny, it is good to hear that when needed our claims service is all that it should be.
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Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Muddy Paws:
VetsMediCover has an overall good package for insurance of puppies, when compared to similar insurance companies.
Nigel Foley
Muddy Paws
6 years ago
Thank you Paula for your kind review. It is always good to hear that our customers feel that we offer good value for money from the earliest ages upwards!
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Trusted Customer
Verificado pela Feefo
Wolverhampton
6 years ago
O que Trusted Customer disse sobre Muddy Paws:
Efficient service over the phone very helpful friendly and knowledgeable
Excellent customer service very knowledgeable on products and helpful
Nigel Foley
Muddy Paws
6 years ago
Many thanks for your kind review Angela, it's always good to hear that our UK based team offer a service that we can be proud of by providing a friendly and accurate service.
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Cliente fiável
Verificado pela Feefo
6 years ago
Such a frustrating experience
wrong info given at initial start of claim. followed by communication break down and not responding until I contacted them. Individual called Rosie was very helpful, but the whole process was...
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Nigel Foley
Muddy Paws
6 years ago
Hi, I have spoken to our claims team with regard to your review. Once we had received the fully completed claim forms on 28/11/2019 the claim was sent for assessment and settled on 04/12/2019. I am sorry that you feel that our service was poor but it is essential that we receive all information and forms correctly completed before we are able to process a claim.
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Trusted Customer
Verificado pela Feefo
7 years ago
O que Trusted Customer disse sobre Muddy Paws:
great value
easy to use web site. great choice and value for money.
Nigel Foley
Muddy Paws
7 years ago
Thank you Elaine for your review, it is always good to hear that our customers find our site easy to use and feel that we offer value for money.
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Cliente fiável
Verificado pela Feefo
7 years ago
I have recently made my first claim. The customer service team are great on the phone. Friendly, professional and easy to talk to. I will review again once the claim is complete.
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Trusted Customer
Verificado pela Feefo
7 years ago
Suportes multimédia carregados
Ver todos os (1) suportes multimédia
O que Trusted Customer disse sobre Muddy Paws:
The product was just what I wanted and provides the level cover should Bertie need it at a very affordable price.
Nigel Foley
Muddy Paws
7 years ago
Thank you Alan for your review, we hope that we provide cover levels to suit all customers and we keep the premiums as competitive as we can.
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Trusted Customer
Verificado pela Feefo
7 years ago
O que Trusted Customer disse sobre Muddy Paws:
Got recommendations from other Great Dane owners and were not disappointed
Nigel Foley
Muddy Paws
7 years ago
Many thanks for your kind review James, often other pet owners can be the best source of recommendations.
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Cliente fiável
Verificado pela Feefo
7 years ago
A must for any pet owner
Would highly recommend this service to anyone who has a pet.
Nigel Foley
Muddy Paws
7 years ago
Many thanks for your kind review, it is always great to receive recommendations such as yours!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
