every year increases my price despite not having any claim, also when i sign it was different company name etc
Ben
Muddy Paws
5 months ago
Hi There,
Thank you for your feedback.
With a lifetime policy, your renewal premium is calculated to offer you a further year of insurance from your initial start date with us. This means you are covered for a longer period of time for any conditions you may need to claim for.
All of the documents and communications sent to you will highlight any changes to your terms or to the business itself. If you feel you have not received these correctly, please contact the team on 0121 308 8685 who will be able to make sure all of your details are up to date and happy to assist with any queries you may have.
Kind regards
MP Team
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 months ago
Excellent insurance
Simple and easy to sign up, excellent service for the price
Ben
Muddy Paws
5 months ago
Thank you so much for our 5* review.
0
Partilhar
Cliente fiável
Verificado pela Feefo
11 months ago
Easy to deal with
Very easy to deal with, competitive quote,
Ben
Muddy Paws
11 months ago
Thank you for our 4* review.
We are pleased you found everything straight forward.
0
Partilhar
AC
Annabel Cairns
Verificado pela Feefo
6 months ago
Ben
Muddy Paws
6 months ago
Thank you for our 5* review
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 months ago
Easy to deal with and competitive.
Ben
Muddy Paws
6 months ago
Thank you for your 5* review, we are here to help if you need us.
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 months ago
Annual Policy Renewal
Friendly helpful and professional.
Ben
Muddy Paws
6 months ago
Thank you so much for our 5* review.
0
Partilhar
TF
Trevor Fillingham
Verificado pela Feefo
7 months ago
O que Trevor Fillingham disse sobre Muddy Paws:
Dachshunds are safe
Great product would recommend for any dachshund
Ben
Muddy Paws
7 months ago
Thank you so much for our 5* review.
0
Partilhar
IH
Ivo Hesmondhalgh
Verificado pela Feefo
GBR
9 months ago
O que Ivo Hesmondhalgh disse sobre Muddy Paws:
Very Poor Service
Very Poor. I have asked them to send me documents relating to my pet's insurance renewal and they haven't
Ben
Muddy Paws
9 months ago
Hi There
Thank you for your feedback.
We will arrange for one of the team to liaise with you directly to understand why your documents are not being received.
Kind regards
MP Team
IH
Ivo Hesmondhalgh
9 months ago
A director got in touch with me immediately after the review. The issue was discussed and then resolved. After a poor start, they came through with flying colours
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
