Easy to use & on time. Pleasant vet who asked to actually see the pup despite me having described it prior to the consultation which was ok I guess. She gave me some simple home remedy advice....
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Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Westbury
Thank you for your recent review regarding the service received in respect of your VetsMediCover pet insurance policy.
We are pleased to hear that you have used the FirstVet service and that you were provided with some simple advice. This service has been a huge help to many of our customers during the past 12 months.
We hope that Albert has made a full recovery but if you should have any further queries or concerns then please do not hesitate to contact either the administration or claims teams.
Kind regards
Administration Team
VetsMediCover
0
Partilhar
MT
Margaret Taylor
Verificado pela Feefo
Warrington
5 years ago
O que Margaret Taylor disse sobre Muddy Paws:
The lady was very helpful and friendly. Gave me all the details I needed.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Taylor
Thank you for your 5* review. It is always pleasing to receive such feedback from our customers.
We do hope that you will not require the services of your VetsMediCover pet insurance policy in the near future, but please be assured that should you require our services the administration and claims teams will be available to assist you as much as possible.
Kind regards
Administration Team
VetsMediCover
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Good
I had a good experience but the claim took a long time to be resolved and I had to chase up both the vet and yourselves.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon
Thank you for your review regarding your VetsMediCover pet insurance policy. I am sorry to hear that the claims process took some time to be assessed and that you had to follow this up.
Our claims team are still working remotely and have been extremely busy during the past few months. However, irrespective of this, it is still important that we keep our customer updated on the claims process and so I will refer this back to the claims team manager in order to see what improvements we can still make.
In the meantime I hope that your pet has made a full recovery and if we can be of any further assistance then please do not hesitate to contact our customer service team.
Kind regards
Administration Team
VetsMediCover
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Not good
I have asked repeatedly for documentation replaying to my policy. I have had nothing bad. To be honest, I am considering cancelling my direct debit payment just to prompt action from VetsMediCover.
Admin
Muddy Paws
5 years ago
I am so sorry you have not received your Policy Documents. They have been emailed to you on 2 separate occasions. We have left you a voicemail to contact us on 0121 308 8685, kind regards VetsMediCover
Cliente fiável
5 years ago
Hotmail seems to have been the issue rather than VetMediCover - all resolved now thank you
1
Partilhar
IF
Ian Finlayson
Verificado pela Feefo
Glasgow
5 years ago
O que Ian Finlayson disse sobre Muddy Paws:
Very happy with VetsMediCover service.
I have used this service a few times for claims and found the staff very helpful and friendly whilst freely giving guidance regarding claims procedure. I was also kept informed about the progress of...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review and for your kind words. It is always very good to hear our Team are friendly and helpful. It is especially pleasing to hear that you were kept fully updated on the progression of your Claim as this can be a stressful time for Pet owners. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
0
Partilhar
PB
Paula Brinded
Verificado pela Feefo
5 years ago
O que Paula Brinded disse sobre Muddy Paws:
All done online not spoken to anyone
Admin
Muddy Paws
5 years ago
Thank you for our review. We do hope you do not need to contact us anytime soon as this means your Pet is fit and well. Please do not hesitate to contact our Admin Team on 0121 308 8685 if we can be of any assistance in future, kind regards VetsMediCover
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Wonderful staff members
Very helpful staff with lots of useful information and advice
Admin
Muddy Paws
5 years ago
Thank you for our 5* review and for your very kind words. We do like to hear our Team are helpful and knowledgeable. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
0
Partilhar
SC
Spencer Coppard
Verificado pela Feefo
5 years ago
O que Spencer Coppard disse sobre Muddy Paws:
Efficient service and quick response
Quick response and I have been kept fully informed of developments as they occur.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is very good to hear that you have received swift responses and have been kept fully informed. Please do not hesitate to contact our Admin Team on 0121 308 8685 or our Claims Team on 0330 134 8112 if we can be of any further assistance, kind regards VetsMediCover
0
Partilhar
RS
Rob Sparrowe
Verificado pela Feefo
5 years ago
O que Rob Sparrowe disse sobre Muddy Paws:
Great Customer Service
Very happy with the level of customer service received and follow up email responses from Abi
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear that our Policy Holders are happy with our Customer Service and that any queries are dealt with promptly. Please do not hesitate to contact us in future and Abi will be more than happy to assist you, kind regards VetsMediCover
0
Partilhar
CW
Cynthia Wood
Verificado pela Feefo
5 years ago
O que Cynthia Wood disse sobre Muddy Paws:
Excellent
Excellent service I have had no problem with my claims and perlite on the phone and helpful
Admin
Muddy Paws
5 years ago
Thank you for our 5* review and for your kind words. We are happy to hear that Claims have been settled and hope your pet has made a speedy recovery. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
