Outstanding customer service, excellent range of products at very competitive prices and rapid dispatch - the customer experience was completely faultless, I would highly recommend this company!
Data de compra: 13/02/2021
0
Partilhar
Cliente fiável
5 years ago
I order from them all the time and it’s usually pretty good although I have had issues several times. Now I received an item that is faulty but haven’t heard back in a week when I emailed them.
Dale
Vapoholic
5 years ago
Hi there,
Thanks for your review.
I'm afraid I'm unable to find an email or support ticket with your name, email or order number. We would love to get this sorted for you though, if you could either give us a call on 0161 273 8216 or send us a support ticket via the contact us section of the website (https://vapoholic.co.uk/contact-us/) we'll get this fixed for you straight away.
Sorry for the hassle so far.
Fantastic service from the word go,there menthol bundle is amazing at a great price and fast delivery with the best packaging I've ever had ordering e liquid online.
Delivery came with one of the bottles leaking, fluid everywhere when the package was opened, sent a few mails but zero replies, wasn’t surprised though
Dale
Vapoholic
5 years ago
Hi Ken,
Thanks for your review.
I'm afraid I'm unable to find an email or support ticket with your information. I've checked the ticket system and all possible emails. I'm sorry about that, this would be why nobody has responded to you. That being said we want to put this right.
Although flavours are a personal preference, we do want to help you with the leaking bottle. If you could please send us a ticket via the contact us section of the website (https://vapoholic.co.uk/contact-us/) or give us a call on 0161 273 8216 we'll get this sorted for you straight away.
We're sorry for the inconvenience.
VC
Verified Customer
5 years ago
Lol a reply after two years 😂 seriously!!!
After two years I obviously don’t have the ticket .. not doubt you have the sales post there, but honestly, I’m just reeling from after a two year period you date you want to sort it straight away lol even you must have been embarrassed having to write your reply, I think we both know now that you have absolutely zero intention now or then or correcting a customers issue lol, hope to hear back in 2023 😂
Kind regards
Ken
Dale
Vapoholic
5 years ago
Hi Ken,
I have to admit that's quite the blunder! I was going through the latest reviews and yours was grouped with them for some reason. I didn't think to check the date since they were all supposedly new, sorry about that.
When life gives you lemons though! This gives us a good opportunity to put things right finally and show you how we've grown as a company. The offer still stands, if you drop us a support ticket we'll happily get this resolved for you.
Thanks for the reply Ken, hopefully we speak to you soon.
VC
Verified Customer
5 years ago
I have no idea what a support ticket is . But whatever the ticket is, I doubt I could put my hand on anything after that amount of time, so I reckon that makes you the winner in respects not putting anything right 😁 I’m struggling to take this serious lol honestly how do you expect a customer to trawl for something two years ago and find something to give to you, so that you can then correct the bad service that was given, all whilst keeping the money, as you stated, you never noticed the date of the feedback, I suspect, and if your honest, if you did notice the date then you would have just ignored it 😁 I am 100% confident that you and I know, there is no customer service to create a good and honest system for the customer and your business, it’s not about me as a customer and vape wanting to correct there mistakes, it’s about not noticing the date of the feedback 🤣🤣
I was only one customer out of pocket, thankfully is was not big money, so was a minor screw over 😁
Dale
Vapoholic
5 years ago
Hi Ken,
I think you might have misunderstood. We don't expect you to find the ticket, we just want you to contact us so we have a way of resolving this. I would call you but we don't have a phone number on the account.
I was just requesting that you send us a support ticket (https://vapoholic.co.uk/contact-us/). Instead, I'll send you an email from my personal work account so we have an open line of communication.
Avaliações de produtos
Dale
Vapoholic
5 years ago
Hi Ken,
Thanks for your review.
I'm sorry to hear you didn't like the flavour, we understand not every one of our E Liquids will suit every pallet.
Regarding the leaking bottle, I'm afraid I can't find any tickets or emails from your details. If you wouldn't mind, please contact our customer service department and we'll happily resolve this for you.
Thanks!
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