They are so efficient, attentive and accomodating as i am located in Malaysia. And they reply my emails very quickly and helpful
Carli
Urban Flower
7 years ago
Thank you Sarah, that's really kind of you. We look forward to helping you again soon.
0
Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Thanks, very happy, orchid arrived on time and recipient was thrilled
Carli
Urban Flower
7 years ago
That's excellent, the orchids are really delightful plants
0
Partilhar
AM
Amy
Verificado pela Feefo
Chicago
7 years ago
Suportes multimédia carregados
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O que Amy disse sobre Urban Flower:
Gorgeous flowers and wonderful customer service!
I ordered flowers from Chicago to be delivered in Sydney. I was a little nervous being so far away, however the delivery was perfect and the orchid is gorgeous.
Carli
Urban Flower
7 years ago
Thanks Amy, those purple orchids are so vibrant!
0
Partilhar
GE
Georgia
Verificado pela Feefo
7 years ago
O que Georgia disse sobre Urban Flower:
Such great quality native flowers!
Carli
Urban Flower
7 years ago
We're grateful for your wonderful feedback Georgia.
0
Partilhar
CH
Chanelle
Verificado pela Feefo
7 years ago
O que Chanelle disse sobre Urban Flower:
Great customer service
I had a question regarding when the flowers were delivered and go a personal phone call following up, and multiple emails until the matter was resolved. Very happy
Carli
Urban Flower
7 years ago
I'm happy to hear your experience with us was a good one Chanelle, take care.
0
Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Glorious fresh flowers
Extremely fresh flowers arranged exactly as the website depicts. Thank you!
Carli
Urban Flower
7 years ago
Excellent, thanks for your feedback!
0
Partilhar
JE
Jessica
Verificado pela Feefo
7 years ago
O que Jessica disse sobre Urban Flower:
They were amazing flowers
Carli
Urban Flower
7 years ago
Aw thanks Jessica, glad you were happy with them
0
Partilhar
EL
Elizabeth
Verificado pela Feefo
7 years ago
O que Elizabeth disse sobre Urban Flower:
Complaint handled professionally and promptly.
I recently organised online two purchases from Urban Flowers - 1. Florist Choice and 2. Bouquet of 24 roses (Order ID: fzgjirvjf2).
My complaint arises from the second order. I ordered the roses in...
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Carli
Urban Flower
7 years ago
Hi Elizabeth, thank you for talking to me about your parent's flowers this morning. I've also talked to Amanda about the way she handled this, she is new to our team and learning, we've all had to learn and grow in new jobs and people make mistakes. If an early delivery is made and it is our error, we always arrange a redelivery on the correct date and send any flowers of your choosing. We don't take delivered flowers back unless we are asked to by the customer. I hope your Mum and Dad enjoy their beautiful roses. In regards to your funeral order yesterday to Macquarie Park, it was stunning with deep pink colours and delivered in a water pouch.
EL
Elizabeth
7 years ago
Thank you Carli for ringing me back personally and resolving the issue so promptly. For that I will change my rating of your company. I agree that we all make mistakes. I hope that we can close this issue and move on.
I chose this company as the flowers themselves are beautifully arranged. My mum was astounded by her roses.
Carli
Urban Flower
7 years ago
Thank you Elizabeth, have a wonderful trip! (I'm very jealous). We'll take care of your Mum and Dad's order next month for you.
0
Partilhar
AN
ANGELA
Verificado pela Feefo
7 years ago
O que ANGELA disse sobre Urban Flower:
I wasn't able to complete my purchase due to credit card not being accepted. So in that regard it was frustrating
Carli
Urban Flower
7 years ago
I'm sorry Angela, we made a few adjustments to our website earlier this week which may have caused this problem. It's been remedied now. Hopefully you can experience our flowers another time. Take care!
AN
ANGELA
7 years ago
I did manage to place my order yesterday and the receiver was very pleased with the look and size of flowers. Thank you
0
Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Beautiful arrangements to choose from and the recipient described then as "stunning"
Carli
Urban Flower
7 years ago
That's awesome to hear, I love this kind of feedback - thank you for taking the time to leave a review!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
