Excellent, customer-friendly and attentive service
My request made online from NZ for a bouquet of flowers to be delivered to a friend's apartment in Sydney's inner west was finalised and completed within 2 hrs. I did ask for confirmation of...
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Carli
Urban Flower
7 years ago
I'm so glad to hear this Sue, it was a beautiful bouquet, I delivered it myself! Take care, Carli
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Partilhar
LA
Laura
Verificado pela Feefo
7 years ago
O que Laura disse sobre Urban Flower:
Didn't deliver until nearly 9pm when I paid for prior to 5pm. I never saw the bunch so not sure of how it looked as it was a florist's pick. Would be good to see a photo
Carli
Urban Flower
7 years ago
Hi Laura, Thank you for letting me know. I'd like to look into your order a little more. I've just sent you an email - would love to talk if you can. Cheers, Carli
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Partilhar
MA
Matt
Verificado pela Feefo
7 years ago
O que Matt disse sobre Urban Flower:
Great service. Flowers look amazing! Highly recommend
Carli
Urban Flower
7 years ago
Thanks Matt, glad our flowers impressed!
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Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
The smallest bunch of dead flowers I have ever seen.
The flowers were half dead and terrible looking and extremely small for what I paid.
Carli
Urban Flower
7 years ago
Thank you for the chat.
Cliente fiável
7 years ago
Received a phone call immediately to resolve my unhappiness. Must say, very professional and apologetic. Lovely to deal with and happy with the outcome. Will support Urban again as they are Australian and very easy to deal with.
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AN
ANGELA
Verificado pela Feefo
samoa
7 years ago
O que ANGELA disse sobre Urban Flower:
Good thank you. As an overseas customer it would be nice to be able to track where flowers are to gage eta. Otherwise, all good and my daughter loved her flowers
Carli
Urban Flower
7 years ago
Thanks Angela for you feedback, we're a small family business but working on how to integrate some of those special tracking services soon. Take care, Carli
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Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Very helpful in ordering last minute fiddle leaf fig tree gift for Valentine's Day from interstate. Thank you Urban Flower team.
Carli
Urban Flower
7 years ago
No problem, thank you, we love those fiddles!
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Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
The flower arrangement was beautiful.
It has been a whole week and the flowers still look brand new
Im very happy with them
Carli
Urban Flower
7 years ago
Wonderful to hear that, we try to source the freshest we can, and glad to hear the longevity at home is good too.
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Partilhar
AN
Anne
Verificado pela Feefo
7 years ago
O que Anne disse sobre Urban Flower:
Very satisfied
The flowers were gorgeous and just like the picture! I ordered these from London to my friends in Sydney and so there is always a risk when you do it online. They arrived with our friends and were...
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Carli
Urban Flower
7 years ago
Fantastic Anne, so grateful you took the time to let us know. We really work hard to make sure each arrangement is super impressive. Take care, Carli
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Partilhar
Cliente fiável
Verificado pela Feefo
7 years ago
Prompt and reliable in delivery. Legitimate florist you can rely on who are true locals so rest assured you won’t get scammed. The flowers were beautiful and almost exactly like the photo, only...
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Carli
Urban Flower
7 years ago
Thank you for your thoughtful review of your flowers and my small business. It's my family business (almost 50 years old!) so this means a lot to me. Warmest, Carli.
0
Partilhar
LE
Leah
Verificado pela Feefo
7 years ago
O que Leah disse sobre Urban Flower:
The orchid was for my step mum who was 74. She said it was absolutely beautiful. Thank you very much. Leah Coop from NZ
Carli
Urban Flower
7 years ago
You're welcome Leah, those orchids are lovely, and last so long too.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
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Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
