I gave SUP Company a second change, as last year the board I had bought online was not shipped to me, as it actually did not exist in the store, even though I was able to buy it. finally after...
Good product but DPD failed to deliver on 3 separate occasions - despite me waiting in all day on each occasion then had the cheek to suggest I had missed the delivery.
Sadly will not order again...
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Avaliações de produtos
Data de compra: 16/08/2020
1
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The SUP Company:
Excellent communication throughout the purchase and delivery stages. There was a slight delay in despatch but I was kept fully informed along the way, responding to my queries very quickly. I will...
Communication & customer service needs to be improved!
Tony
The SUP Company
6 years ago
Hi Gary,
Thank you for taking the time to leave a review. During the course of your purchase and post your boards delivery (ahead of the predicted delivery), you’ve spoken to almost every member of the team including myself.
We have communicated with you all of the information available to us at every opportunity and been there on hand for you post delivery including waiting on the line while fins were located in packaging and answering questions on how to fit a US fin as well as a vent screw.
We work hard to offer advice ahead of purchase and be there after delivery; in this instance I cannot see how we could have done any more for you.
We hope you enjoy your new JP Hybrid.
All the best,
Tony
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
