My friend recommended them to me and he was right they were really good..really easy to buy from them. Just a couple of clicks and I was filling in a finance form and seconds later it was approved....
Initially I sent an email enquiry, which has still not been responded to. However, I then made contact by telephone and found the assistant friendly and helpful.
Ordered the Red 11.3 Sport after a quick chat on the phone. Very helpful, great advice and amazed at the quick delivery of the board. Awesome service all round.
Data de compra: 17/12/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Service was very efficient, delivery arrived sooner then expected
The board was availble prior to the forecast date, the notification of stock and the oportunity to sucure it before Christmas, was perfect customer service.
Great comms.
Also some great support when...
I wanted a voucher for my son, your web site does not allow me to print a voucher and give to him on Christmas day, i phoned and spoke to Robin who promised to make a voucher and send to me, I have...
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Tony
The SUP Company
5 years ago
Hi David, thank for taking the time to leave a review.
While our website clearly states on the page that Gift Vouchers are purchased in the opening line - "Our Gift Vouchers are sent electronically on the date you specify to the email address given." Your request to have a printable voucher that you could give on Christmas Day was emailed to you 13 days ago by Robert following your telephone conversation. The email was sent 11:22am Thursday 10th December. We see you are using a Hotmail email account so we strongly suggest you check your spam / junk folder for the printable voucher that was produced for you.
Regards,
The SUP Company
DW
David Wilcox
5 years ago
I phoned twice and was told someone would get back to me. There is nothing in my junk or spam file, Rather then tell me to check my files why have you not sorted my issue out. I am so upset with this I am considering writing a blogg on the bad service
Tony
The SUP Company
5 years ago
Hi David, the email sent at 11:22am on the 10/12/20 with the bespoke voucher attached has been forwarded to your Hotmail address on the order. The reason for directing you above to your junk / spam folders is because the email with the bespoke voucher was sent as above.
We have gone out of our way at your request to produce a printable voucher along with a voucher code that we do not offer. Our Gift Vouchers clearly state prior to any purchase that they are emailed to the recipent and are in the form of an e-wallet that can be accessed via the website - https://www.thesupco.com/gift-vouchers
We know your email to work as you received this invitation to write a review. If you do not receive it via this resend with the bespoke voucher then please contact us via our online chat tool and it can be handed over via that.
Regards,
The SUP Company
DW
David Wilcox
5 years ago
Guys, I am so sorry, \i now have the voucher. I would like to thank you so much for your quick response. I have now received via m gmail account. I must have issues with hotmail. Once again thank you very much for sorting out "my" issues. Have a wonderful Chrismas.
DW
David Wilcox
5 years ago
Tony
The SUP Company
5 years ago
Hi David, We are very happy to know that you now have the printable voucher that was produced for you. Thank you for taking the time to revisit this review. We hope you have a great Christmas and a wonderful New Year.
Avaliações de produtos
Tony
The SUP Company
5 years ago
Hi David, thank for taking the time to leave a review.
While our website clearly states on the page that Gift Vouchers are purchased in the opening line - "Our Gift Vouchers are sent electronically on the date you specify to the email address given." Your request to have a printable voucher that you could give on Christmas Day was emailed to you 13 days ago by Robert following your telephone conversation. The email was sent 11:22am Thursday 10th December. We see you are using a Hotmail email account so we strongly suggest you check your spam / junk folder for the printable voucher that was produced for you.
DW
David Wilcox
5 years ago
Thanks guys, Seems to have been an issue my send with hotmail. Thank you for sorting this out very quickly. Have a wonderful Christmas.
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