Alles!
Lieferung bisher nicht erfolgt. Keine Rückmeldung trotz Emails. Tracking funktioniert nicht.
Tony
The SUP Company
5 years ago
Hallo Marc, danke, dass du dir die Zeit genommen hast, eine Bewertung abzugeben. Ihre Bestellung wurde am 19. März versandt. Wir haben uns gerade die Sendungsverfolgung angesehen, die Ihnen zum Zeitpunkt des Versands per E-Mail zur Verfügung gestellt wurde, und Ihre Bestellung wurde seit dem 25. März beim Zoll von NIEDERAULA in Deutschland aufbewahrt und wartet darauf, dass Sie die fälligen Abgaben und Gebühren begleichen. Wir haben dieses Tracking erneut per E-Mail an Sie weitergeleitet - https://www.thesupco.com/delivery-i5
Diese Pflichten sind auf die Änderung des Handels zwischen Großbritannien und Europa nach dem Brexit am 1. Januar zurückzuführen, wie in den Lieferbedingungen unserer Website erläutert.
Hi Marc, thank you for taking the time to leave a review. Your order was dispatched on the 19th March. We have just looked at the tracking that was provided to you via email at the time of dispatch and your order has been held in Customs at NIEDERAULA, Germany since the 25th March waiting for you settle the duty and charges due. We have once again forwarded this tracking to you via email.
These duties are due to the change in trading between the UK and Europe following Brexit on the 1st January as explained on the Delivery terms of our website - https://www.thesupco.com/delivery-i5
2 inflatable paddle boards were ordered but only one was delivered. After a few days I realised that this was an oversight and the 2nd board was not going to be delivered. I called the company and...
Board is great, arrived in a timely manner and is really stable but manoeuvrable on the water.
The problem starts with the leash - I didnt get one, so I email, I get a reply within a few hours...
Saiba mais
Tony
The SUP Company
5 years ago
Hi Tom, thank you for taking the time to leave a review. We've received one email from you (received Tue, 30 Mar 2021 at 2:03 PM) since you reported your missing leash following up its whereabouts after our intiial response to your enquiriy. This was responded to saying th leash had been sent on a next day service with Royal Mail. Sorry to hear that this has still not arrived and we can certainly ship another to you without issue. Due to Easter Monday this will be shipped on a next day service with DPD (instead of Royal Mail this time) on Tuesday for delivery on Wednesday.
We continue to be open 7 days week and reachable on the telephone - 02380 172189 - as well as online chat and email.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
