Bought another race board from The SUP Company, great service as always, good communication on when the board was coming into stock and very flexible arrangements for me to be able to pickup. Thank...
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Avaliações de produtos
Data de compra: 03/04/2022
0
Partilhar
JB
Jed Blackburn
Verificado pela Feefo
4 years ago
O que Jed Blackburn disse sobre The SUP Company:
Good communication and prompt delivery, packaged in a strong box. They even threw in a free leash for my new SUP, really is top notch customer service thanks.
Products are fine, but as with the last time I used SUP, they never respond to any emails, ever. Tried both the available email addresses. Just like last time I used them all emails get ignored. It...
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Tony
The SUP Company
4 years ago
Hi Philip, Thank you for taking the time to leave a review. Sorry to hear you have sent emails that have gone unanswered. Our support ticket emails address is help@thesupco.com and our live chat via our website as well phones (02380 172189) are manned 7 days a week during opening hours. Our open hours are 0900 - 1700 Monday - Saturday and 1000 - 1600 on Sunday's.
As well as reply to this review we have also sent you an email to see how we can assist.
We were a bit nervous about buying from off shore given things had to be shipped to NZ. However, there was no issues and the items were shipped very quickly. We are a put to receive the items this...
Bought jobe yarra 10.6 for son for Xmas in November, when opened Xmas day guarantee/ warrantee inside states have to register within 6 days of purchase. When got in touch, Jobe refused to guarantee/...
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Tony
The SUP Company
4 years ago
Hi Mark, thank you for taking the time to leave a review. Sorry to hear Jobe's response; your issue is new to us as we have not heard from you in the intervening two months since opening your order at Christmas. Our aftersales team will contact you today for a copy of your correspodence with Jobe and we will see if we are able to help this process along for you.
Data de compra: 29/11/2021
0
Partilhar
MA
MICHALIS ADAMIDIS
Verificado pela Feefo
4 years ago
O que MICHALIS ADAMIDIS disse sobre The SUP Company:
The total price more expensive than the first view price in your web sight (58,40 euro) 59,01 euro plus 24,01 euro delivery 83,02 grand total and plus taxes 14,18 euro I paid for all 97,20 euro...
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Tony
The SUP Company
4 years ago
Hi Michalis, thank you for taking the time to leave a review. We are glad to hear that you have recieved your order. However, we are quite clear as to our delivery charges and the implications of Brexit for our European customers; all of these can be viewed at anytime prior to or after purchase on our website - https://www.thesupco.com/delivery-i5
The below is taken directly from the 'Delivery' page and is postioned at the very top of the section dedicated to European delivery -
"The United Kingdom has now left the European Union. All orders placed that are to be shipped to a country within the European Union are subject to 0% United Kingdom VAT. Therefore all pricing displayed when viewed from or shipped to an European territory is now exclusive of U.K VAT.As a result, you the purchaser maybe liable for the Value Added Tax (sometimes called GST or TVA) in your country. These rates and import duties differ from country to country, so it is your responsibility to be mindful of this and have budgeted accordingly.You should budget for any import taxes and duties that you may have to pay. The SUP Company is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if The SUP Company sends an item out and it is then rejected by you the customer, you will receive a refund for the item when it is returned to The SUP Company less the total cost of shipping and associated returns shipping costs as well as any charges relating to your order."
Once I placed my order and an item there was not available, they quickly notified me, refunded and sent the items left out to me promptly. I was also informed I’d be put on a waiting list for the...
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
