The SUP Company Comentários

Hi Rishi, Thank you for taking the time to leave a review. Have you checked the tracking supplied with your order? I have just looked and your order was dispatched on the 20th April and is scheduled for delivery on the 28th April. If you have any questions about your order please contact us directly and we will be happy to provide updates and answer questions. Kind regards, Tony

Hi Graeme, Thank you for taking the time to leave a review. As per our correspondence via email. We highlight on both the order confirmation and the dispatch note that every order must be checked for damage before they are accepted. If there is any cause for concern then it needs to be raised with the delivery driver and they will make a note of it on their documentation. We can investigate and take recourse with them as well as find a positive outcome for your customer. I can understand your frustration and that you were expecting this response due to how clearly we state in our order confirmations, dispatch notes and website that all deliveries should be checked prior to accepting them. You mention in your review that a small token from us for you not checking your order would have been enough to satisfy you. This would have been something we could have considered had you not already benefited from the 10% discount we reserve for key workers such as the Police, Armed Forces, Fire Service and NHS. Following images supplied we have been able to confirm that the unchecked damage was fortunately only cosmetic damage to a small area of the deck pad. You are also in agreement that this raised section of deck pad could be glued down. We hope you enjoy your new board and are sorry that you felt it necessary to leave a negative review despite agreeing that you did not check the board as per our terms and that the damage was very minor. Kind regards, Tony Jones Managing Director

Thank you for taking the time to leave a review. As per our correspondence via email. We highlight on both the order confirmation and the dispatch note that every order must be checked for damage before they are accepted. If there is any cause for concern then it needs to be raised with the delivery driver and they will make a note of it on their documentation. We can investigate and take recourse with them as well as find a positive outcome for your customer. I can understand your frustration and that you were expecting this response due to how clearly we state in our order confirmations, dispatch notes and website that all deliveries should be checked prior to accepting them. You mention in your review that a small token from us for you not checking your order would have been enough to satisfy you. This would have been something we could have considered had you not already benefited from the 10% discount we reserve for key workers such as the Police, Armed Forces, Fire Service and NHS. Following images supplied we have been able to confirm that the unchecked damage was fortunately only cosmetic damage to a small area of the deck pad. You are also in agreement that this raised section of deck pad could be glued down. We hope you enjoy your new board and are sorry that you felt it necessary to leave a negative review despite agreeing that you did not check the board as per our terms and that the damage was very minor. Kind regards, Tony Jones Managing Director