My order was smooth from start to finish. I'd already been let down by a couple of other SUP suppliers claiming to have stock of paddle boards and totally wasting my time. These guys delivered...
Prompt and efficient service from placing order online to receipt of product. Needed replacement of one item as damaged and communication with team via email was good.
Avaliações de produtos
Data de compra: 04/06/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Ajka
6 years ago
O que Trusted Customer disse sobre The SUP Company:
Thank you very much! The ordered products arrived quickly and without damage! Have a nice day!👌🤙🏄♂️
Great service from start to finish. Web site was easy to use. Online advice was thorough, informative and friendly. Board is excellent.
Perfect fit for me.
Ordered and paid for the board on 29th may, paid for extra shipping costs on the 2nd June because website couldn’t cope and wanted me to collect in store. SUP didn’t dispatch the board until the 9th...
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Tony
The SUP Company
6 years ago
Hi Jennifer,
Thank you for taking the time to leave a review.
Your order was not dispatched because you selected 'collect in store' and live in the Orkney Islands. Shippping to the Highlands requires an additional charge due to the freight services required to reach the Orkney Islands - this is outlined on the delivery page of our website.
Jessica has emailed you to advise of a delay sourcing a shipping service would reach. Please can you take a look in your spam / junk mail.
Tracking information has also been forwarded upon dispatch of your board.
Extremely quick delivery, awesome jobs SUP, well packaged 👌
Tony
The SUP Company
6 years ago
Hi Karen, thank you for taking the time to leave a review. We try hard to ensure that composite / hard SUP's are well protected with the additional of 3mm hard board as well as extra strapping during shipping to ensure that they reach customers in the best condition. We hope you enjoy your new board.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
