It was very efficient process from start till end . I was notified on time with all documents and timelines . I would definitely recommend Loans Engine's.
Alice
The Loans Engine
2 years ago
Thank you for your review!
We're glad to hear we provided a very efficient process from start to finish and we appreciate your reccomendation.
Kind regards, The Loans Engine
0
Partilhar
Cliente fiável
Verificado pela Feefo
2 years ago
Amazing Service
Fantastic service from start to finish. I would highly recommend them
Alice
The Loans Engine
2 years ago
Thank you so much for your 5-star review!
We're thrilled to hear you had fantastic service from start to finish. Your recommendation means a lot to us.
If you ever need assistance again, please don't hesitate to reach out. Thanks for choosing us!
Kind regards, The Loans Engine
0
Partilhar
Cliente fiável
Verificado pela Feefo
2 years ago
Getting it done
after sales doggedness tracking through to completion was great
Alice
The Loans Engine
2 years ago
Thank you for your 5-star review!
We're delighted to hear that you appreciated our after-sales service and dedication in seeing your case through to completion. If you ever need assistance again, please don't hesitate to contact us!
Kind regards, The Loans Engine
0
Partilhar
Cliente fiável
Verificado pela Feefo
2 years ago
Excellent
Very well done , well explained, got the loan without delay , very satisfying service
0
Partilhar
Cliente fiável
Verificado pela Feefo
2 years ago
Eleanor
The Loans Engine
2 years ago
Thank you for the five star review. We appreciate you taking the time to leave a review.
Best regards, The Loans Engine
0
Partilhar
SD
Sharon Doran
Verificado pela Feefo
Coventry
2 years ago
O que Sharon Doran disse sobre The Loans Engine:
Impeccable, friendly and professional service!
A very good service from start to finish. Very friendly and personal throughout the whole process. The staff dealing with my personal circumstances and loan requirements were excellent and...
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0
Partilhar
ME
Michelle Edwards
Verificado pela Feefo
2 years ago
Eleanor
The Loans Engine
2 years ago
Thank you so much for your five-star review!
Best regards, The Loans Engine
0
Partilhar
Cliente fiável
Verificado pela Feefo
2 years ago
A lot of knowledge and skill, but somewhat disjointed customer experience
Initial contact via Glen was very positive and helpful but it seems he is a salesman and once initial plan agreed he just dropped out of all contact and passed over to Georgina to handle.
Georgina...
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Eleanor
The Loans Engine
2 years ago
Thank you for sharing such a detailed review of your experience with us. We're glad to hear that Georgina's hard work and communication made a positive impact, and we will certainly pass on your kind words to her.
We regret that you found the overall experience disjointed and that there were gaps in communication. A member of our team will be reaching out to you to discuss the issues you raised and to investigate what may have happened in more detail. We genuinely value your insights and are always looking for ways to enhance our service, as we pride ourselves on delivering the best possible experience for our clients.
Your suggestion for a flowchart is very valuable, and we will look into how we can implement these improvements to better serve our clients in the future.
Please know that we take your feedback seriously and are committed to refining our approach to provide a better service.
Thank you for your patience and for trusting us with your financial needs.
Best regards, The Loans Engine
0
Partilhar
JH
John Paul Hayes
Verificado pela Feefo
Bristol
2 years ago
O que John Paul Hayes disse sobre The Loans Engine:
Awful management
Awful management they do not support their staff. My broker had health issues and I was dropped like a hot potato by the management and left with support staff despite being a repeat customer for 4-5...
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Eleanor
The Loans Engine
2 years ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. Your loyalty as a repeat customer over the past 4-5 years is very important to us, and we sincerely apologise for any distress caused during your recent interaction with our team.
A member of our team has been trying to reach you to discuss this matter further and to better understand the situation so we can address your concerns appropriately. Please know that we take your feedback seriously and are committed to making improvements wherever possible. We would really appreciate the opportunity to investigate this issue further and work towards a resolution.
Kind regards, The Loans Engine
1
Partilhar
JM
John Mcerlane
Verificado pela Feefo
Dunblane
2 years ago
O que John Mcerlane disse sobre The Loans Engine:
Exceptional Service Start to Finish
Can’t thank Marysia, Charlotte and Matt enough for all their help and support throughout the loans process. They kept us fully informed of each step from start to finish. Highly recommend The Loans...
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Eleanor
The Loans Engine
2 years ago
Thank you for the five star review and for leaving some feedback.
We're so pleased to hear that you found our service was exceptional and that you were kept fully informed from start to finish.
Best regards, The Loans Engine
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
