Tenon Tours creates personalized trips that connect you to the best of Europe.
Serviço
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classificações no último ano
A apresentar todos os 761 comentários
DO
Donald
Verificado pela Feefo
6 years ago
O que Donald disse sobre Tenon Tours:
I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.
Elizabeth
Tenon Tours
5 years ago
Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.
DO
Donald
5 years ago
Thanks
0
Partilhar
GR
Gregory
Verificado pela Feefo
6 years ago
O que Gregory disse sobre Tenon Tours:
They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.
Elizabeth
Tenon Tours
5 years ago
We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!
0
Partilhar
LY
Lynna
Verificado pela Feefo
6 years ago
O que Lynna disse sobre Tenon Tours:
Glad I chose Tenon.
Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...
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Elizabeth
Tenon Tours
5 years ago
Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.
2
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Beware if you need to make a change
Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip.
Be aware that you can’t get a refund from them if you...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits.
Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.
1
Partilhar
RA
Ralph
Verificado pela Feefo
Katy, TX
6 years ago
O que Ralph disse sobre Tenon Tours:
Good communication and service. Act quicker on Covid-19 changes.
Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.
Elizabeth
Tenon Tours
5 years ago
Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Great communication, and hassle free rescheduling. Excellent service so fa
I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...
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Elizabeth
Tenon Tours
5 years ago
Thank you for sharing your feedback with us! We are looking forward to your trip to England.
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Great Customer Service
This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future.
We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.
0
Partilhar
CH
Chuck
Verificado pela Feefo
6 years ago
O que Chuck disse sobre Tenon Tours:
Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
0
Partilhar
JO
John
Verificado pela Feefo
ARLINGTON HEIGHTS Illinois,
6 years ago
O que John disse sobre Tenon Tours:
Janet and Natasha save our trip...!
Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...
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Elizabeth
Tenon Tours
5 years ago
Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!
0
Partilhar
KA
Kathleen
Verificado pela Feefo
6 years ago
O que Kathleen disse sobre Tenon Tours:
I haven't heard anything from them since I told them back in May that we wanted to rebook the trip. I would really like to know that they are working on it, have it set up, etc. - I have flights I...
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Elizabeth
Tenon Tours
6 years ago
Hi Kathleen,
Thank you for your review. We are sorry that you have been waiting for a response from our team regarding your upcoming trip. We have checked your booking records and see that your By-Your-Side Service℠ TEAM member reached out earlier this month to discuss your travel plans.
If you have further questions or concerns, please do not hesitate to reach your BYSS member directly. You may also contact us at travel@tenontours.com or 1.855.468.3666.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
