Tenon Tours creates personalized trips that connect you to the best of Europe.
Serviço
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classificações no último ano
A apresentar todos os 761 comentários
Cliente fiável
Verificado pela Feefo
11 months ago
Tenon Tours was spectacular in working with me to design a once in a lifetime trip to Ireland and Scotland. Special shout out to my travel specialists Michaela and Michael, and to Robin with travel...
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Emily
Tenon Tours
11 months ago
Thank you for the five stars! We are thrilled to hear that your trip to Ireland and Scotland was everything you dreamed it would be. I will be sure to share your kind comments with Michaela, Michael, and Robin, they’ll be so happy to know their support helped make your experience seamless. We appreciate you choosing Tenon Tours and hope to plan another amazing trip with you in the future!
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Partilhar
JO
Joanne
Verificado pela Feefo
USA
11 months ago
O que Joanne disse sobre Tenon Tours:
Beware of poor customer service and Tenon changing the app and bookings
Did not give us what we paid for or what what promised; our hotels were often changed during our trip, transportation for half of our trip was horrible and kept changing what was originally in our...
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Emily
Tenon Tours
11 months ago
Hi Joanne,
Thank you for sharing your feedback. First and foremost, we are sorry to hear that parts of your experience did not meet your expectations. At Tenon, we take great pride in providing elevated, personalized service, and we regret that you felt we fell short.
After reviewing your trip, our understanding is that our team remained in consistent communication before, during, and after your travels, and addressed updates as they arose. Some itinerary adjustments can occur during peak seasons, and we always work to communicate these in advance while ensuring that the core elements of each trip remain as booked.
When a change did come up, our team acted quickly to assist. We covered the cost of a hotel night for your group, secured last-minute dinner reservations, reimbursed certain expenses, and worked with our supplier to ensure your refund in Inverness was fully processed.
We are genuinely sorry that parts of the experience did not align with your expectations. We hope your trip still included meaningful moments and memories. Thank you for choosing Tenon Tours and for taking the time to share your feedback.
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Partilhar
Cliente fiável
Verificado pela Feefo
11 months ago
Gave them a list and left planning to them!
Amazing itinerary incorporating not only space our family event but all the items in our wish list for France. One small travel glitch was quickly and smoothly handled. This was our second trip...
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Emily
Tenon Tours
11 months ago
Thank you for the five-star review! We’re thrilled we were able to include all the must-see experiences on your list during your time in France. We would love the opportunity to travel with you again for a third adventure. Thank you for choosing Tenon Tours!
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Partilhar
DA
Danette
Verificado pela Feefo
USA
11 months ago
O que Danette disse sobre Tenon Tours:
Worth it
It was clear what our plans were and the staff was responsive when we had questions.
Emily
Tenon Tours
11 months ago
Thank you for five stars, Danette! We are so glad we could help bring your travel vision to life. We hope to plan another trip with you soon!
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Partilhar
FB
Faye Brewer
Verificado pela Feefo
USA
11 months ago
O que Faye Brewer disse sobre Tenon Tours:
They were all excellent to work with! Highly recommend their service!
Top notch service. Could not have been any better. Will travel with Tenon again in the future.
Emily
Tenon Tours
11 months ago
Hi Faye,
Thank you for the wonderful review! We are thrilled to hear you had such a great time in Ireland and the UK. We truly appreciate you choosing Tenon Tours and look forward to helping you plan your next adventure!
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Partilhar
Cliente fiável
Verificado pela Feefo
11 months ago
Emily
Tenon Tours
11 months ago
Thank you for five stars! We hope to travel with you again soon.
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Greece trip
We have been very happy with Tenon and the service.
Stephanie is amazing and always helps us plan fantastic trips
Emily
Tenon Tours
12 months ago
Thank you for five stars! We are thrilled to hear you enjoyed your time in Greece. I will be sure to pass your kind comments back to Stephanie. We can't wait to travel with you again soon!
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Partilhar
DA
David
Verificado pela Feefo
USA
1 year ago
O que David disse sobre Tenon Tours:
Turnkey Custom Tour of Ireland - Easy Way to Do It
Provided Tenon with a list of places and key activities of interest for a trip to Ireland. Tenon provided a custom itinerary for our review. After a few tweaks, got the final itinerary. Trip came off...
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Emily
Tenon Tours
12 months ago
Thank you for the wonderful review! On behalf of the entire team, we are so glad to hear your custom trip to Ireland went smoothly and allowed you to explore so much in a short time. It's great to know the mix of guided tours and private travel gave you the flexibility you were looking for, and that everything ran without a hitch. We appreciate you choosing Tenon Tours!
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Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Ireland Trup
Excellent
Emily
Tenon Tours
12 months ago
Thank you for five stars!
0
Partilhar
KE
Kevin
Verificado pela Feefo
USA
1 year ago
O que Kevin disse sobre Tenon Tours:
40th Anniversary adventure
Tenon took our desires and crafted a perfect Anniversary trip. We enjoyed the tours that were booked and like the personal customization of the trip.
Emily
Tenon Tours
12 months ago
Hi Kevin,
Thank you so much for your kind words! We're thrilled to hear your 40th anniversary trip was everything you hoped for. It was our pleasure to help make it special!
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
