Tenon Tours creates personalized trips that connect you to the best of Europe.
Serviço
4.8
/5
5
4
3
2
1
88
6
1
1
1
97
classificações no último ano
A apresentar todos os 726 comentários
Cliente fiável
Verificado pela Feefo
5 years ago
While I haven't yet gone on the trip our pretrip planning and communication has been very good.
Elizabeth
Tenon Tours
5 years ago
Thank you for your review! We're very happy to hear that you have received excellent customer service so far. Looking forward to hearing about your travels!
1
Partilhar
LI
Linda
Verificado pela Feefo
5 years ago
O que Linda disse sobre Tenon Tours:
Great Company
I have loved everything about working with Tenon Tours. Barbara has been amazing in helping our family plan our trip to Ireland and beyond for my son's wedding!
Elizabeth
Tenon Tours
5 years ago
Hi Linda, we're happy to hear that you have enjoyed working with Barbara! We can't wait to hear about your son's Ireland wedding.
1
Partilhar
SH
Shannon
Verificado pela Feefo
Greensboro NC
5 years ago
O que Shannon disse sobre Tenon Tours:
Great service and easy to work with
Extremely helpful and timely in their response. They are also friendly and instill confidence in their services.
Elizabeth
Tenon Tours
5 years ago
Thank you for your kind words, Shannon! We're looking forward to your upcoming trip to Ireland.
1
Partilhar
BE
Bernie
Verificado pela Feefo
5 years ago
O que Bernie disse sobre Tenon Tours:
First Class
Tenon tours has been top notch for all three trips we have booked. Yes we didn’t go on our last one due to the pandemic but they were more than accommodating on schedule and vouchers for future...
Saiba mais
Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback, Bernie! We are always happy to hear from our repeat travelers. We are sorry that you had to cancel your trip but are glad to hear that you received great service from our team. We hope that we will be able to travel with you again in the near future.
1
Partilhar
ER
Eric
Verificado pela Feefo
5 years ago
O que Eric disse sobre Tenon Tours:
Very informative, professional and polite
5 start from start to finish. Made booking a trip fun and easy. Answered all my questions quickly and our trip was amazing
Elizabeth
Tenon Tours
5 years ago
Thanks for your feedback, Eric! We're happy that you enjoyed your trip with us and hope to work with you again in the future.
1
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Was unable to travel due to Covid-19.
My travels to a Scotland in 2018 and to Italy in 2019 were five star. I was unable to travel this year because of the pandemic. I am still awaiting my final refund of $5900. I could not give a top...
Saiba mais
Elizabeth
Tenon Tours
5 years ago
Thank you for your honest feedback. We regret that you had to cancel your trip and were not able to reschedule for a later date as we had hoped. Regarding your reimbursement, our records show we were able to refund over 75% of your trip to date, and are waiting for the remaining funds to be refunded to us by our supplier. Our team has strived to be fair and attentive to each of our travelers and is working as best we can to resolve any outstanding issues, including the President of our company who has kept you informed through the situation. We realize you are still owed and are in constant contact with our suppliers to remedy this for you. Unfortunately, refunds will be issued at their discretion and we are unable to take matters into our own hands. We apologize for any other dissatisfaction you had with our team or our service but rest assured we are working as swiftly as we can under the circumstances.
Cliente fiável
5 years ago
I appreciate greatly your response and want to reiterate again how pleased I was with Tenon Tours for my trips to both Scotland and Italy in 2018 and 2019 respectively. I also am grateful to the President of your company for helping me to resolve lost funds through your supplier in California. I would heartily recommend Tenon Tours to others for travel in the future, especially once this pandemic ends.
2
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Not a company that is looking out for the customer
Had to fight for a partial refund after covid hit and italy was on lockdown. They refused to give me a full refund. Whats worse is the fact that I didn’t have an organized tour, just private tour in...
Saiba mais
Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback. I'm sorry that you feel as though we did not have your best interests in mind during this situation. Please know that this is never our intention. I see that we were able to able to refund 75% of your trip, however, the remaining 25% was lost because you did not purchase travel protection. We apologize for any dissatisfaction you had with our team or service. If you have any questions or concerns, I encourage you to reach out to us at travel@tenontours.com.
0
Partilhar
PA
Paul
Verificado pela Feefo
5 years ago
O que Paul disse sobre Tenon Tours:
Our team was Very responsive to all questions and changes we requested. They suggested things we did not think of and tailored the trip to our wants and needs.
Elizabeth
Tenon Tours
5 years ago
Hi Paul, we appreciate your feedback and are happy to hear that you were satisfied with our service! We hope to work with you again in the future.
0
Partilhar
GT
George T
Verificado pela Feefo
Hardy Virginia
5 years ago
O que George T disse sobre Tenon Tours:
Greatly satisfied
I dealt with a customer service representative, by the name of Gracie Gadler, she was there when I desperately needed help with recouping the money that my wife Rita and I advanced for a trip to...
Saiba mais
Elizabeth
Tenon Tours
5 years ago
Thank you for your review, George! I'll be sure to pass this along to Gracie. We are so happy that she was of great service to both you and Rita during this time. We hope that we will be able to work with you on an Italy trip in the future.
0
Partilhar
DE
Debbie
Verificado pela Feefo
5 years ago
O que Debbie disse sobre Tenon Tours:
The staff was great but your trip insurance is down right horrible. I spent a lot of money for the trip and I might now be able to reschedule in the time frame you offered. I was hoping the insurance...
Saiba mais
Elizabeth
Tenon Tours
5 years ago
Hi Debbie, thank you for your feedback. We regret that the insurance provider was not able to issue a full refund given the circumstances. Our team is willing to work with you to the best of our abilities in order to make sure you are able to reschedule your trip. I have relayed your message to our management team and we would like you to know that we are in the process of changing Travel Protection providers in order to offer our travelers better coverage. Please let us know if you have other questions or concerns.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
