Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Sunsail Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/sunsail-us | Feefo

A apresentar todos os 435 comentários

Robert Wright

6 years ago

Data de compra: 10/01/2018

O que Robert Wright disse sobre Sunsail:

The boat was wonderful and the staff and service in port was superb

Jody

Sunsail

6 years ago

Thank you for sharing this 5 star review about your Sunsail BVI charter experience.

We appreciate your compliments about our base team and their service to your needs, lending to your great charter experience all around.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Avaliações de produtos

Jody

Sunsail

6 years ago

The BVI Is certainly one of the world's best sailing destinations and we are very happy you chose to enjoy sailing the Caribbean here with us.

The recovery the islands have made since Irma has been incredible. We are not only very proud of our entire base team and staff for their endurance and dedication to the rebuild of our industry, but also for their own livelihoods, families and friends.

And we sincerely thank you for your support of the islands and contributing to the recover simply by sailing with us and your patronage of each unique island destination.

Kind regards,

Sunsail USA

Cliente fiável

6 years ago

Data de compra: 12/06/2018

Staff was friendly and eager to help.

Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your 5 star review of Sunsail with us. We appreciate your comments regarding our base staff and service to you and your guests.

We hope to welcome you back to the islands again for your next sailing adventure!

Kind regards,

Sunsail USA

Avaliações de produtos

Philip Vitale

Birch Lake, Michigan

6 years ago

Data de compra: 13/12/2018

O que Philip Vitale disse sobre Sunsail:

Great sailing trip!

Pretty good ... great staff; boat had a couple minor issues but nothing that caused any serious problems.

Jody

Sunsail

6 years ago

Mr. Vitale,

Thank you for taking time to share your feedback on your Sunsail charter vacation. We are very happy to hear you had a great sailing trip!

Thank you for your feedback on our staff and your charter boat. We apologize that you had any issues at all yet are thankful they weren't of a serious nature for you and your guests. Were you able to share these issues with our base staff?

Many thanks for your review and for selecting Sunsail for your experience. We would love to welcome you back to the islands again for your next adventure.

Kind regards,

Sunsail USA

Avaliações de produtos

Alan Newell

6 years ago

Data de compra: 13/11/2018

O que Alan Newell disse sobre Sunsail:

Our boat lovely and in excellent condition.

Jody

Sunsail

6 years ago

Thank you for sharing your review with us, Alan and thank you for choosing Sunsail for your charter vacation.

We appreciate your feedback and hope to welcome you on your next sailing adventure!

Kind regards,

Sunsail USA

Avaliações de produtos

Cliente fiável

6 years ago

Data de compra: 04/02/2018

Excellent experience with Sunsail!

Excellent and very friendly front desk service. Boat briefing was easily scheduled and the briefer was prompt and thorough. It did take a while for some last minute issues with the boat to get...

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Jody

Sunsail

6 years ago

Hello and thank you for taking time to share your Sunsail charter vacation experience with us. It's great to hear you had an excellent experience.

We appreciate you choosing Sunsail for your sailing adventure and on behalf of the entire team - thank you!

Kind regards,

Sunsail USA

Avaliações de produtos

Rob Miles

6 years ago

Data de compra: 19/12/2018

O que Rob Miles disse sobre Sunsail:

Great holiday with wonderful support from our flotilla captain and hostess

We will look for another Sunsail holiday in either BVI’s or Mexico. Great experience, and well looked after by our flotilla captain (Don) and flotilla hostess (Shaun)

Jody

Sunsail

6 years ago

Hello! Thank you for sharing your 5 star rating on your Sunsail charter experience! We are very happy to hear you had a great experience and support with your flotilla captain and hostess.

We look forward to the opportunity to welcome you back for your next flotilla experience!

Kind regards,

Sunsail USA

Avaliações de produtos

Cliente fiável

6 years ago

Data de compra: 23/11/2018

Mostly very good experience

Checkin and checkout generally efficient and good. The provisioner really dropped the ball, neglecting to deliver our meat and bread and delaying our departure until the situation was corrected. ...

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Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your candid comments about your charter vacation experience. We appreciate your positive comments as well as areas of service where we fell short of delivering an expectational charter experience for your and your guests.

Your feedback regarding our provisioning services will be shared with the appropriate team members in an effort to resolve delivery issues and meet guests expectations in a timely manner.

Thank you for choosing Sunsail, we hope to have another opportunity to welcome you back for your next sailing adventure.

Kind regards,

Sunsail USA

Avaliações de produtos

Louis Griffith Iii

6 years ago

Data de compra: 06/05/2018

O que Louis Griffith Iii disse sobre Sunsail:

Reply to my emails with specific answers to my complaints, Safety issues, like leaky propane, poor repair of compasses, sails, other things. We could help you improve if you would accept constructive...

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Jody

Sunsail

6 years ago

Hello and thank you for your candid review. We appreciate your comments.

After investigating further in order to respond to your feedback, I understand you have already been in contact with our Customer Care Department and that your situation has been resolved to your satisfaction.

Thank you for bringing these comments to us so we may use the opportunity to improve our base services.

Kind regards,

Sunsail USA

Avaliações de produtos

Mike McNamee

Vancouver

6 years ago

Data de compra: 30/07/2018

O que Mike McNamee disse sobre Sunsail:

We have rented many times with Sunsail. This was our second time renting in Tortola. The staff are lovely!! We were very happy with our boat ⛵️. See you again!! 😎

Jody

Sunsail

6 years ago

Thank you for your 5 star review on your Sunsail BVI charter experience! We appreciate your comments about our BVI base staff and your charter boat.

It will be a pleasure to welcome you back for your next BVI charter vacation!

Kind regards,

Sunsail USA

Avaliações de produtos

Marilynn Kaplan

6 years ago

Data de compra: 11/08/2018

O que Marilynn Kaplan disse sobre Sunsail:

Great Charter from Sunsail in Belize

Our boat was in great condition. The staff was friendly and helpful. The chart briefing and boat briefing were excellent.

Jody

Sunsail

6 years ago

Thank you, Marilynn, for choosing Sunsail and for your 5 star review of your charter experience. We would love to have the opportunity to welcome you back to one of our charter destinations again in the future!

Kind regards,

Sunsail USA

Avaliações de produtos

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Acerca de Sunsail

We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.

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+1 800-230-7401

93 N Park Pl Blvd,, Clearwater, Florida, FL 33759, United States

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Sunsail Comentários

TortolaOutros comentários a este produto (171)Ver Web site do ProdutoThe area is recovering from Hurricane Irma, but not completely back yet. That said, it’s still a great place to sail

Sunsail 454 - 4 cabinOutros comentários a este produto (37)Ver Web site do ProdutoGreat boat and everything worked

GrenadaOutros comentários a este produto (4)Ver Web site do ProdutoPeople are friendly to tourists and we got an authentic experience of life in Grenada

Sunsail 404 - 4 cabinOutros comentários a este produto (35)Ver Web site do ProdutoVery nice boat. Working with 2 main sheets is a bit tricky and hard to raise main sail without having battens catch on lazy jack lines. Chart plotter and auto pilot system was great

AntiguaOutros comentários a este produto (7)Ver Web site do ProdutoGreat winds; great sailing area ... not for the faint of heart

Sunsail 41 - 3 cabinOutros comentários a este produto (5)Ver Web site do Produtominor electrical problems; not serious

TortolaOutros comentários a este produto (171)Ver Web site do ProdutoOn our departure day we were told that staff would check us out at 8:00am, as we had a taxi scheduled for 9:30am to the airport. No one showed up at the boat. We begged with the front desk to get...Ler todos

Sunsail 454 - 4 cabinOutros comentários a este produto (37)Ver Web site do Produto

TortolaOutros comentários a este produto (171)Ver Web site do ProdutoWonderful week exploring the BVI

Sunsail 404 - 4 cabinOutros comentários a este produto (4)Ver Web site do ProdutoThe boat was wonderful and well appointed.

TortolaOutros comentários a este produto (171)Ver Web site do ProdutoWe arrived at 4.30pm and were told that we would be advised when our boat was ready. At 6.00pm I went to reception to ask if the boat was ready and was told it has been ready for a while. We were not...Ler todos

Sunsail 38 - 2 cabinOutros comentários a este produto (11)Ver Web site do Produto

TortolaOutros comentários a este produto (171)Ver Web site do Produto

Sunsail 41 - 3 cabinOutros comentários a este produto (20)Ver Web site do Produto

AntiguaOutros comentários a este produto (7)Ver Web site do ProdutoBeautiful sailing area. Lovely beaches and harbors. Poor service was a distraction

Sunsail 47 - 3 cabinOutros comentários a este produto (15)Ver Web site do ProdutoGenerous space, functional equipment, sparse utensils, no cooking gas.

TortolaOutros comentários a este produto (171)Ver Web site do Produto

Sunsail 38 - 2 cabinOutros comentários a este produto (11)Ver Web site do Produto

BahamasOutros comentários a este produto (15)Ver Web site do ProdutoWe loved the islands, beaches, restaurants, friendly people, good snorkeling, and wished we could have stayed longer.

Sunsail 404 - 4 cabinOutros comentários a este produto (35)Ver Web site do ProdutoGood layout with all equipment in excellent condition. We wish we had been given a larger dinghy as we had 8 people to shuttle around.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?