My initial email said I would be emailed at the time my order was dispatched. This didn't happen and my two emails were ignored.
Penny Scallan
Penny Scallan | NZ
10 years ago
We appreciate your feedback.
I am very sorry to hear of this! I will have your information passed through to our Customer Service team for further investigation.
I do hope you are enjoying the high quality standard of your Russian Doll Toiletry Bag and Backpack.
Warm regards,
Stuck on You Customer Service
It is wonderful to hear that your girls love their new Russian Doll designed toiletry and drawstring bags! Thank you for your kind feedback and we are pleased to hear that you love our website!
Warm regards,
Stuck on You Customer Service
Order was processed quickly.
Quality of products ordered excellent.
Penny Scallan
Penny Scallan | NZ
10 years ago
We are so please dot hear you and your grand children love their very own Penny Scallan items! I hope you find they are around for a very long time so you can all enjoy the high quality!
Warm regards,
Stuck on You Customer Service
Prompt delivery and good quality packaging. No email received when the goods were despatched but it was easy to get through on the phone to confirm the package had been posted.
Penny Scallan
Penny Scallan | NZ
10 years ago
We are very pleased to hear that both yourself and your daughter love the quality and the visual look of your Russian Doll Large Backpack! I do hope you get great continuous use from this purchase!
Warm regards,
Stuck on You Customer Service
Delivery of the product was quite slow - over a week after I ordered it.
Penny Scallan
Penny Scallan | NZ
10 years ago
We appreciate your feedback very much, It is great to see you have rated the service and product positively!
We dispatch all orders via general post, and need to allow up to 10 working days for orders to arrive. In saying this, orders often arrive much quicker!
Warm regards,
Stuck on You Customer Service
Delivery was a bit slow, but I guess that was because it came a long way, would have been good if I was able to track it.
Penny Scallan
Penny Scallan | NZ
10 years ago
Thank you for taking the time to send us your feedback on our Large Backpacks. We are very happy to read that you love our designs as much as we do.
my apologies for the confusion with our dispatch times. We always aim to send your order as soon as we can so that it reaches you soon after you have placed your order.
Warm regards,
Penny Scallan Customer Service
0
Partilhar
Cliente fiável
10 years ago
Data de compra: 05/02/2015
Took longer to deliver than expected, 12 days. otherwise great product
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
