Binchotan charcoal extremely poor quality. Have purchased for a while now and it suddenly went downhill very quickly. Highly disappointed with response to customer service.
Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave feedback and bringing to our attention the issue with the charcoal, I understand our team have been in touch and arranged a replacement. I can only apologise that your initial shipment wasn't the quality that you had come to expect. We have made changes to our supply chain to ensure this doesn't happen again and receive a more consistent level of quality going forward.
Am sorry to hear that you have experienced poor service from our company, we are only a small business so always try to do our best to keep our customers happy. I would welcome your thoughts on how we could improve for our future reference. vickie@sousvidetools.com
Their helpfulness and product knowledge impressed me. I purchased an Anova Precision cooker from them and subsequently their own Chamber Vacuum Sealer 2.5. Both work very well indeed.
Retail is detail and I received the wrongly picked Vacuum bags that stalled a large fish delivery for a private dinner party. Pickers need to be precise and accurate as this can disrupt peoples...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave feedback. Whilst I am sorry a picking error was made I feel your score is harsh considering it was rectified within 24 hrs. We are only human and sometimes mistakes will be made.
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