Terrible, I ve left one star as I couldn’t proceed otherwise. We bought a Konro Grill that arrived broken and they refused to help in any way. Still sitting in the box and will end up in land fill...
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Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave feedback, its my understanding from our team that the damage wasn't reported until a significant period after the delivery had taken place and outside of the period of time we request damages to be reported within.
Avaliações de produtos
Data de compra: 29/11/2021
0
Partilhar
Cliente fiável
Verificado pela Feefo
4 years ago
One item was missing when it arrived,after contacting customer services,they were very helpful and sorted the problem out immediately.
Avaliações de produtos
Data de compra: 12/02/2022
0
Partilhar
Cliente fiável
Verificado pela Feefo
4 years ago
Really impressed.. ordered a vac pack machine and received an email to say DPD would deliver two days later. When it didn’t arrive I emailed sous vide tools.
I got a call within 30 minutes to...
They have a great stock line & their ordering and delivery process is efficient.
On the odd occasion I've needed to speak to customer services, they've been quite helpful.
The item was well below the quality expected for that brand and they simply took the word of the supplier that it was "acceptable". This was only after sending me the same item twice with the same...
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Vickie Hawley
sousvidetools.com
4 years ago
This seems most at odds with our internal standards on products, we would always expect you to receive a product that is equal to the quality of the products advertised as they are the same product. I am sorry to read this review and have raised an investigation internally I see we have now refunded the product so I can't help with your current situation but if you would consider reordering from us in the future I would be delighted to try and make amends,
Avaliações de produtos
Data de compra: 31/12/2021
0
Partilhar
Cliente fiável
Verificado pela Feefo
4 years ago
Yeah definitely recommend, easy to order, fast delivery, excellent product
I was given one 3 years ago. I used it 5 times. It died
I bought another. It's worked once so far.. fingers crossed that it will outlive the first one.
I might try returning the first one for...
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
