Smart Gift Solutions Comentários

Thank you for your feedback. We're sorry you were disappointed with our service. Just to clarify, you selected our next day delivery service and selected the following day from our calendar - from the point you placed your order delivery could not have been any sooner. We try to be as transparent as possible regarding our delivery service and provide detailed information on the product page, the checkout and the delivery page which includes information stating all deliveries are made any time between normal working hours. We do not provide timed deliveries regardless of the theme of the hamper. We can only advise that you order earlier allowing enough time to have your hamper arrive a day earlier so that it can be used for the purpose intended - we're sorry our delivery policy was overlooked as this would have saved any disappointment caused - we are also only a phone call away to provide advice or have an online chat facility which helps a great deal if you are in a hurry for delivery and need specific details.

Thank you for your feedback and for your photo, we appreciate it. We're sorry to hear part of your gift was missing, this is extremely disappointing for all concerned. The gift you ordered is one of our popular gifts and we believe it to be great value for a teddy, mug and balloon at just £19.95. The balloon provides great impact, especially with the message and curling ribbon etc so we fully understand how any impact would have fallen short and sincerely apologise for the error made on this occasion. A member of our sales team spoke to you by phone and the option to refund rather than send a replacement was taken but if you have any further concerns please do not hesitate to get in touch with us.

We're so sorry your delivery did not go smoothly on this occasion, we understand how completely disappointing and inconvenient this can be for you. I've looked back at the email we sent to you and can see we tried to rectify this for you with a number of options. The reason we advise to 'refuse' a delivery, if it is possible for a member of staff to intercept delivery, is that once the parcel is on the delivery van we are unfortunately not able to redirect the parcel, as on this occasion. By refusing delivery it will be sent back immediately. Again, if a member of staff is able to intercept delivery, we can advise you of the sell by dates of food items, a member of our team reassured you the hamper could be stored, this is simply an option. Other options are a refund or to collect the item and redeliver at a later date. We understand completely when normal high standards are not met due to human error it seems nothing can be done to make the situation right and for that we sincerely apologize.