Disappointed that I couldn't secure a 10% discount as o was booking almost 10 months in advance. Also, Alice told me that I wouldn't be able to get it at a cheaper rate if I went direct to ski Total....
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Rebecca
Ski Solutions
11 years ago
Dear Victor
Ski Solutions are a ski specialist travel agent which search the market on our clients’ behalf to find the best options to meet their requirements. We will never charge our clients more than if they booked directly with the Tour Operator, with the added advantage of taking all the hassle and stress out of your search for the perfect holiday.
I am sorry you were anticipating a 10% discount for early booking, however this has never been advertised in conjunction with Chalet Isba. We advise our clients to book early to ensure choice of resort and chalet and to guaranteed availability for popular departure dates. I can see however that you were able to take advantage of Ski Total’s Group Discount.
As the rooms have already been confirmed in Chalet Isba for 10th January on your behalf Ski Total would not be able to provide a like for like quote post booking. If you obtained a quote directly from the operartor prior to booking for the same room types and flights, and it was lower than the price we have charged, please send this through to us at admin@skisolutions.com and we can address this directly with Ski Total.
Kind regards
Rebecca
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Cliente fiável
11 years ago
catered chalet in Avoriaz
not many to choose from, but Ski Solutions sorted me out in less than 24 hours. Alice knows her stuff, and identified the best place for us
other operators couldnt match the speed and service....
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0
Partilhar
Cliente fiável
11 years ago
Usual high levels of efficiency
Usual high levels of efficiency
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Cliente fiável
11 years ago
Courmayeur
great service
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TC
Trusted Customer
Norfolk
11 years ago
O que Trusted Customer disse sobre Ski Solutions:
Very prompt and efficient service but just a pity that you cannot actually book on…
Very prompt and efficient service but just a pity that you cannot actually book on line !
0
Partilhar
Cliente fiável
11 years ago
Clare Roberts is the Greatest!
I've booked my skiing holidays through Ski Solutions for the last eight years and wouldn't consider using any other company. The reason is Clare Roberts. She appears to have skied every known resort...
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0
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TC
Trusted Customer
Northumberland
11 years ago
O que Trusted Customer disse sobre Ski Solutions:
paul wright
alice could not have been more helpful
0
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Cliente fiável
11 years ago
The initial contact was good and response time on booking good. I was asked to…
The initial contact was good and response time on booking good. I was asked to confirm (reply email) that everything on the order was correct which I did immediately. The e mail advice from Ski...
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Rebecca
Ski Solutions
11 years ago
Dear John,
I am sorry if you do not feel the service offered by our After Sales team has met your expectations.
The email you received from us at the point of booking confirmed ‘your booking has now been confirmed with the tour operator and details are shown in the attached Booking Confirmation’, within this email we also confirm ‘you will receive a copy of the tour operator’s confirmation invoice shortly’.
We take the time to check each invoice received to ensure the details recorded by the Tour Operator are correct, as this is a manual process it can take a few days for an invoice to be passed on during our busy period. I understand our After Sales team emailed your invoice on 6th March, as week after booking, if this has not been received please do let us know.
Further information on how and when you will receive your travel documents can be found at: www.skisolutions.com/after-sales
If we can be of further assistance in the run up to your holiday please do not hesitate to contact our After Sales team on 020 7471 7711.
Kind regards
Rebecca
General Manager
0
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Cliente fiável
11 years ago
ski solutions booking
Could not be more helpful. They know the resorts and accommodation and give excellent advice. Great service, thank you
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
